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BioWhatsup's avatar
BioWhatsup
3 years ago
Solved

Mass Effect 3: Cannot Activate

I've been trying to play the original Mass Effect 3 that I bought for PC 5 years ago on origin, but it continuously says that it cannot activate on my account for some reason. I checked multiple times to make sure this is indeed the account I own this game on, but ever since switching to the new EA app I've been unable to play the game. Clicking any of the options on this error message simply directs me to login on my account again, which yields the same result. 

I would very much appreciate any help on this matter. 

  • holger1405's avatar
    holger1405
    3 years ago

    @BioWhatsup 

    • Make sure EA app and Steam are closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Move the "License" folder to your desktop. (It must be gone from the phat above.)
    • Restart the PC > Test.

8 Replies

  • holger1405's avatar
    holger1405
    Hero+
    3 years ago

    @BioWhatsup 

    • Make sure EA app and Steam are closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Move the "License" folder to your desktop. (It must be gone from the phat above.)
    • Restart the PC > Test.
  • Tiddim's avatar
    Tiddim
    2 years ago

    Is this a temp solution?

    Any idea what the underlying cause is?

  • Tiddim's avatar
    Tiddim
    2 years ago

    Yes, moving the Licence folder to the desktop stopped the persistent 'Activation' error.

    Am I now suppossed to leave the folder there permanently?

    Do you know what casued this error to trigger in the first place? 

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @Tiddim 

    Tiddim wrote:

    Do you know what casued this error to trigger in the first place? 

    A corrupt Licence.
    No, you don't need to leave the folder there permanently, they are recreated as soon as you start the specific game, just make sure all your games are working, then you can delete the folder on your desktop.

  • Yesil_PiyanoTTV's avatar
    Yesil_PiyanoTTV
    2 years ago

    Hello, 

    I downloaded the game via EA Games Subscription on Steam. But I am detecting this error. There is a link to my Steam account via the EA platform. The game appears to be EA. The solutions you mentioned did not work for me.
     

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