Mass effect 3 collectors edition missing from "My Games" Origin

Question

Hello,

I've actually noticed this a while ago, but only recently decided to ask about it. So pretty much, I bought the collector's edition to mass effect 3 and it's no longer appearing in my games under my account. It's also not appearing anywhere under my order History.

[mod edit-details removed]

I'm not sure what other information I could provide to prove that I bought the game. I'm never buying from Gamestop again. I just really want my game back in my libaray if someone can help me out.

Thanks.

ea_david · Answer

Hey, after taking a quick look I can't see any ME3 history on your account. I'd suspect there's an account mixup, which can happen after time away.

Try logging into any alternate mail addresses you would have used back when you still played.

If you're still having issues, please contact support using the steps below, they'll be able to help you recover your content.

https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#contact

apthugz · Answer

Any chance you could check to see if the game ever excited for the following two email addresses?

[edit: email address removed]
[edit: email address removed]

It could be under the hbs account, however that email address no longer exists. I could have sworn I changed and transferred accounts. Before it went offline.

apthugz · Answer

So it looks like the email addresses I posted got removed. Should I call about this instead?

ea_david · Answer

Yeah, email addresses are automatically filtered here. Besides, we're quite restricted in the info we can give out publicly.
Please use the steps in the linked article to contact an agent, they should be able to sort you out.

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Mass effect 3 collectors edition missing from "My Games" Origin

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