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phoenixoddwulf's avatar
phoenixoddwulf
13 years ago
Solved

Mass Effect 3 crash/black screen PS3

I'm severely frustrated with this. My ME3 game goes to a black screen during loading and locks up my ps3 forcing me to hard reset. I've tried backing my saves and restoring the hard drive, to no avai...
  • EA_Spectre's avatar
    EA_Spectre
    13 years ago

    Hi,

    Have you already tried to clear the Game Data utility for Mass Effect 3?

    To do that go to the XMB and the Game menu. Scroll up to Game Data Utility and find Mass Effect 3. Please make sure that you really go to the Game Data Utility and not the Saved Data. You cannot restore a saved game once you deleted it.

    Delete the Game Data Utility info for ME3 and restart the console. You can redownload the DLC via Account management – Transaction History – Download List. Redownload all DLC for ME3 including the Online Pass. Once done, restart ME3 and you’ll be prompted to re-update.

    Please let us know if that helped.

    Thanks,

    Ursula

EA_Spectre's avatar
EA_Spectre
Icon for Community Admin rankCommunity Admin
13 years ago

Hi,

Have you already tried to clear the Game Data utility for Mass Effect 3?

To do that go to the XMB and the Game menu. Scroll up to Game Data Utility and find Mass Effect 3. Please make sure that you really go to the Game Data Utility and not the Saved Data. You cannot restore a saved game once you deleted it.

Delete the Game Data Utility info for ME3 and restart the console. You can redownload the DLC via Account management – Transaction History – Download List. Redownload all DLC for ME3 including the Online Pass. Once done, restart ME3 and you’ll be prompted to re-update.

Please let us know if that helped.

Thanks,

Ursula

Anonymous's avatar
Anonymous
12 years ago

I just bought the game but I can't get past the intro splash screen.

Deleting the game data did not help. Installing and not installing 1.09 update does not help.

Any ideas?

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