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Anonymous's avatar
Anonymous
10 years ago
Solved

Mass Effect 3 has stopped working

When I'm playing the game around 20 minutes it freezes and gives these errors on screen:

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             MassEffect3.exe

  Application Version:                           1.5.5427.124

  Application Timestamp:                     50d4cab0

  Fault Module Name:                          MassEffect3.exe

  Fault Module Version:                        1.5.5427.124

  Fault Module Timestamp:                  50d4cab0

  Exception Code:                                  c0000005

  Exception Offset:                                007ed327

  OS Version:                                          6.1.7601.2.1.0.256.1

  Locale ID:                                             1050

  Additional Information 1:                  d7df

  Additional Information 2:                  d7df6762e2195a0183d3ea64a93fc6ac

  Additional Information 3:                  fe0b

  Additional Information 4:                  fe0b0a9ee8bb7476250e39f33a1597b3

then I open task manager and force close Mass Effect 3 because it's not responding and then get these:

Description:

  A problem caused this program to stop interacting with Windows.

Problem signature:

  Problem Event Name:                        AppHangB1

  Application Name:                             MassEffect3.exe

  Application Version:                           1.5.5427.124

  Application Timestamp:                     50d4cab0

  Hang Signature:                                  85a5

  Hang Type:                                          2048

  OS Version:                                          6.1.7601.2.1.0.256.1

  Locale ID:                                             1050

  Additional Hang Signature 1:           85a5c83b69e4abbeda1016581af22182

  Additional Hang Signature 2:           2024

  Additional Hang Signature 3:           20244c73cd0eeb73d32f16f39ab21272

  Additional Hang Signature 4:           85a5

  Additional Hang Signature 5:           85a5c83b69e4abbeda1016581af22182

  Additional Hang Signature 6:           2024

  Additional Hang Signature 7:           20244c73cd0eeb73d32f16f39ab21272

I've tried to repair the game, changing graphics options and so on. 

  • Anonymous's avatar
    Anonymous
    10 years ago

    Thanks for not helping, especially EA_David who doesn't know to answer to private messages. I found out the solution by myself. I've tried many solutions but when I turned off gaming clients like Playfire and Raptr I had no problems with Mass Effect errors. Probably Raptr is wrong because it tracks gaming experience and Origin client and Mass Effect have problems with it. I haven't got any problems with games on Steam.

2 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    This is the information from the dump file located in Bioware/Mass Effect 3/BIOGame/Logs

    Microsoft (R) Windows Debugger Version 10.0.10240.9 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\n3v3n\Documents\BioWare\Mass Effect 3\BIOGame\Logs\unreal-v6383-2015.09.24-15.36.13.dmp]
    User Mini Dump File: Only registers, stack and portions of memory are available

    Symbol search path is: *** Invalid ***
    ****************************************************************************
    * Symbol loading may be unreliable without a symbol search path. *
    * Use .symfix to have the debugger choose a symbol path. *
    * After setting your symbol path, use .reload to refresh symbol locations. *
    ****************************************************************************
    Executable search path is:
    Windows 7 Version 7601 (Service Pack 1) MP (8 procs) Free x86 compatible
    Product: WinNt, suite: SingleUserTS
    Machine Name:
    Debug session time: Thu Sep 24 16:18:54.000 2015 (UTC + 2:00)
    System Uptime: not available
    Process Uptime: 0 days 0:42:44.000
    ................................................................
    ................................................................
    ....
    This dump file has an exception of interest stored in it.
    The stored exception information can be accessed via .ecxr.
    (2790.504): Access violation - code c0000005 (first/second chance not available)
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
    eax=00000000 ebx=160d88e8 ecx=00000000 edx=00000000 esi=160d88a8 edi=34c0f0bc
    eip=77c90c82 esp=34c0ed7c ebp=34c0ed8c iopl=0 nv up ei pl zr na pe nc
    cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00200246
    ntdll!NtGetContextThread+0x12:
    77c90c82 83c404 add esp,4

  • Anonymous's avatar
    Anonymous
    10 years ago

    Thanks for not helping, especially EA_David who doesn't know to answer to private messages. I found out the solution by myself. I've tried many solutions but when I turned off gaming clients like Playfire and Raptr I had no problems with Mass Effect errors. Probably Raptr is wrong because it tracks gaming experience and Origin client and Mass Effect have problems with it. I haven't got any problems with games on Steam.

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