Mass Effect 3 Online Pass Issue With DLC

Hi,

Thank you for your answer. I've contacted EA following the steps you mentioned. I have a case open for it now, only not much is happening at their end. I just got a generic answer on how they're working on the issue and nothing else. A bit frustrating if I'm honest. In any case, thank you for your help, it's much more than EA is willing to do, apparently. After playing some 9000 hours in multiplayer, I guess it's time to call quits.

Regards,

Ionel

@V4FUT 

You need to go into a live support session with a EA rep, either by chat, over Twitter/Facebook or phone.

Point them to this thread that has links to additional threads about the same problem in it.

Thanks again for the answers.

After two weeks of playing ping pong with 5 different EA employees I got the following:

How it goes - Employee 1 sends an email acknowledging the case and expressing their sorrow for the experience you have. They ask for email(forgetting already they used it already to email the message to you), nickname and then they don't respond.... Employee 2 takes over, feeling hurt because of your poor EA experience with both the game and their Customer Service and promises to put a stop to it. Don't break out the champagne yet because, you know it, once you reply they never respond.....Employee 3 does the same and I am asking him why is it that EA office clerks never respond and follow up on their cases. Bad idea, as you may have guessed, they don't reply with an answer. I'm getting another email a few days later from Employee 4 & add a few more, Employee 5. The emails are variations of the above, but they're trained to be consistent and never email the customer twice.

Somewhere along the line you are requested to jump through hoops with things that may affect the online experience like -throw your router away, buy expensive instead; contact ISP, tell them EA is knocking at your door but they're not let in; tell your neighbor to stop yelling since the frequency he uses conflicts with the EA server, etc,etc.

Don't waste your time with them if you can help it.

Regards,

V4FUT

@V4FUT Hey. I took a look at the cases you have on the Online Pass. Sorry to see that you have been having an issue with that. The account has been notated with what to do and the case(s) you have I sent over for review.

With these, you have to have live support make changes to the account, so unfortunately, in order to get this resolved, you will need to contact support again. I would advise just contact chat and not over email. Let them know that we notated the account on what to do so there is no more confusion on this issue.

@V4FUT 

As said in my last post, live support aka chat, over Twitter/Facebook or phone, not email.

So as @EA_Shepard  said, use chat.