Thanks again for the answers.
After two weeks of playing ping pong with 5 different EA employees I got the following:
Hello , | | | | | | | | | | | | | | | | | Hello, I'm xxxxxxx and I hope you're doing good.
I've understood that you're unable to access DLC and multiplayer in Mass Effect 3 and I'll help you to the best of my abilities.
I request you to kindly perform some more troubleshooting. Kindly download the latest version of the EA app and clear caches.
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
I would also like to inform you that 'Mass Effect 3' is a sunset game. That means there are no more game updates or bug fixes, and online multiplayer might not be available.
Should you have any further questions regarding this or any other issues, please do not hesitate to let us know.
You can also find answers to common questions on our Help Center at "http://help.ea.com" or ask our community experts by visiting Answer HQ at "http://answers.ea.com"
Thank you once again for contacting EA.
Stay safe and take care of yourself. | |
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How it goes - Employee 1 sends an email acknowledging the case and expressing their sorrow for the experience you have. They ask for email(forgetting already they used it already to email the message to you), nickname and then they don't respond.... Employee 2 takes over, feeling hurt because of your poor EA experience with both the game and their Customer Service and promises to put a stop to it. Don't break out the champagne yet because, you know it, once you reply they never respond.....Employee 3 does the same and I am asking him why is it that EA office clerks never respond and follow up on their cases. Bad idea, as you may have guessed, they don't reply with an answer. I'm getting another email a few days later from Employee 4 & add a few more, Employee 5. The emails are variations of the above, but they're trained to be consistent and never email the customer twice.
Somewhere along the line you are requested to jump through hoops with things that may affect the online experience like -throw your router away, buy expensive instead; contact ISP, tell them EA is knocking at your door but they're not let in; tell your neighbor to stop yelling since the frequency he uses conflicts with the EA server, etc,etc.
Don't waste your time with them if you can help it.
Regards,
V4FUT
