if you set your country to "United States" at the bottom of the page you should be able to speak to them directly via Live Chat.
Hi,
When i try to click on live chat it won't work. Is it something they disable? I only see two options which are the Answer HQ and Live Chat but when i hit the button it won't work for some reason.
The Live chat should be available 24h each day. Have you tried a different browser, maybe yours is acting up.
I'm using firefox. no idea what's going on. Can i ask you a favor, can you send me the direct url for their live chat. When i try to open the link in a new window it doesn't have any web address. Same thing on I.E.
I'm afraid I can't since it's a javascript button (do you have any programs that block javascript, like anti-virus?) and then you get a pop-up (have you disabled your popup-blockers in the browser / anti-virus?) with a unique URL that is tied to your account.
