EA Staff (Retired)Hi @EA_Ataashi,
Has there been any update? All my other attempts to contact support have come up dry with staff either not understanding my problem or just never responding to me.
I've attached some photos that might help. One is a screenshot of the xbox marketplace from my computer. This is the only way I'm able to even see the Online Pass as an item. It does not appear when I access the marketplace on console or the game's DLC menu. And as you can see, there isn't even an option from the browser to purchase or download it. So it exists, but I can't access it.
The second is a my code sheet that came with my preorder of the Collector's Edition six years ago. As the text states, I had to redeem the code for the Online Pass in order to use the Collector's Edition Exclusive Content. Ergo, EA removing the Online Pass must have affected my access to the bonus content somehow.
