Hi @EA_Ataashi,
Has there been any update? All my other attempts to contact support have come up dry with staff either not understanding my problem or just never responding to me.
I've attached some photos that might help. One is a screenshot of the xbox marketplace from my computer. This is the only way I'm able to even see the Online Pass as an item. It does not appear when I access the marketplace on console or the game's DLC menu. And as you can see, there isn't even an option from the browser to purchase or download it. So it exists, but I can't access it.
The second is a my code sheet that came with my preorder of the Collector's Edition six years ago. As the text states, I had to redeem the code for the Online Pass in order to use the Collector's Edition Exclusive Content. Ergo, EA removing the Online Pass must have affected my access to the bonus content somehow.
EA Staff (Retired)We've already reached out to Microsoft to check what is going on with the DLCs (since it's technically their store), but I have no new information to share for now. I will keep you updated, when I get any solid news.
Thanks for all the additional information too!
/Ataashi
Hey @EA_Ataashi I know it's been a few weeks, but I thought I'd update you. After weeks of waiting to hear back from Xbox support, they're telling me now that there's nothing they can do and that I have to contact EA support, which I had already done and which ended with them telling me that I need to go to Xbox support for a resolution. So, it seems that there is never going to be a solution to this as I'm stuck in an endless loop of one group telling me to go to the other for help. I just want the DLC I paid for, is that too much to ask?
EA Staff (Retired)I'm sorry that I haven't reached out to you in such a long time @Zephyros-Phoenix
At the moment, our team is checking the availability of a few Mass Effect and Dragon Age DLCs in the Microsoft's store. I've collected a few reports, which suggested that they are not listed there at all or are unavailable to purchase.
Unfortunately, I haven't received any updates on the case, which I could share with you right now ☹️
/Ataashi
Hey @EA_Ataashi, so I finally heard back from XBOX support, who said they would contact EA about the problem. And here's the response I received:
"Unfortunately, EA didn't entertained us with our request. due to the fact that the said feature has been removed by them to all players who also had it."
So, I guess that means not only will I ever get the bonus content that I paid for back (even though I'm fully entitled to that content), but ANYONE else who had it on Xbox won't be getting it back either simply because EA won't "entertain" the problem. Great job EA, really great job implementing something into a game that took away content your customers paid good money for.
