EA Staff (Retired)We've already reached out to Microsoft to check what is going on with the DLCs (since it's technically their store), but I have no new information to share for now. I will keep you updated, when I get any solid news.
Thanks for all the additional information too!
/Ataashi
Hey @EA_Ataashi I know it's been a few weeks, but I thought I'd update you. After weeks of waiting to hear back from Xbox support, they're telling me now that there's nothing they can do and that I have to contact EA support, which I had already done and which ended with them telling me that I need to go to Xbox support for a resolution. So, it seems that there is never going to be a solution to this as I'm stuck in an endless loop of one group telling me to go to the other for help. I just want the DLC I paid for, is that too much to ask?
EA Staff (Retired)I'm sorry that I haven't reached out to you in such a long time @Zephyros-Phoenix
At the moment, our team is checking the availability of a few Mass Effect and Dragon Age DLCs in the Microsoft's store. I've collected a few reports, which suggested that they are not listed there at all or are unavailable to purchase.
Unfortunately, I haven't received any updates on the case, which I could share with you right now ☹️
/Ataashi
Hey @EA_Ataashi, so I finally heard back from XBOX support, who said they would contact EA about the problem. And here's the response I received:
"Unfortunately, EA didn't entertained us with our request. due to the fact that the said feature has been removed by them to all players who also had it."
So, I guess that means not only will I ever get the bonus content that I paid for back (even though I'm fully entitled to that content), but ANYONE else who had it on Xbox won't be getting it back either simply because EA won't "entertain" the problem. Great job EA, really great job implementing something into a game that took away content your customers paid good money for.
