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GirayEmir's avatar
7 years ago
Solved

Mass Effect Andromeda game still says it’s trial version

I bought the game, downloaded it after the playable part was downloaded i started playing it, not realizing it said trail version, i finished the trial version (that’s where i realized something  was wrong) and it asks me to buy the full game even though i did, i did the thing in settings to reload my licence but still no change, i cannot play the full game and i need help

and btw when i select the option to buy the game it says it is already downloaded

(‘kuruldu’ means is already set up)

  • Hey @GirayEmir 

    I am afraid our support might have troubles with establishing if you added the correct version of MEA to your PSN account (in other words: if the purchase was successful) since this information should be located in Sony's system 😳 Have you tried to reach out to PlayStation's support and asked for their advice?

    /Ataashi

3 Replies

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    Hey @GirayEmir 

    I am afraid our support might have troubles with establishing if you added the correct version of MEA to your PSN account (in other words: if the purchase was successful) since this information should be located in Sony's system 😳 Have you tried to reach out to PlayStation's support and asked for their advice?

    /Ataashi

  • GirayEmir's avatar
    GirayEmir
    7 years ago

    i deleted and reinstalled the game and it worked 🙂 but you guys owe me 2 hours of my time 🙂 thanks anyways

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    That's great to hear @GirayEmir 🙂

    I hope you'll enjoy your adventure in Andromeda (it definitely should last for more than 2 hours now) 😉

    /Ataashi

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