If you happen to be using Windows 10 and have your Region & Language -> Languages set to English (Ireland), changing this to English (United Kingdom) seems to fix the issue.
I have tried the following:
Repairing from Origin (tried this 6 times already)
Deleting MassEffectAndromeda.exe and repairing (tried this 4 times)
Tried running the game in Offline Mode (tried this 3+ times, game can't activate when I log in because something about the CDkey not found)
Uninstalled, re-downloaded and reinstalled the game (Did this last night)
NONE of this has worked. I'm running the latest GeForce drivers for my 1080 as well.
I just found a topic on Reddit where someone claims to have found a possible solution that worked for them. Here's what they had to say:
"Hi all!
I just wanted to present this solution for anyone else that after the patch just got a black screen when trying to launch the game.
Possible fix #1 Head on over to "my documents" and rename the ME: Andromeda directory to something else. This forces Origin to re-download any save game files, while also creating new settings files. For some this has solved their problems.
Possible fix #2 (what helped me) Head on over to the installation dir of ME: Andromeda and remove the .exe files for Andromeda/Andromeda Trial. This forces Origin to re-download the .exe files so you have the latest version of them. For me, this was the solution- for some reason these .exe files did not update as intended after the patch.
Hope this helps anyone else facing the same problem! See you in Andromeda!"
Unfortunately, I have not had a chance to try this because my gaming rig (I'm on my toaster laptop) is disassembled right now, as I'm in the middle of upgrading my motherboard. Unfortunately, after redeeming the service plan on my last one, which was giving me troubles, and trading it in towards my new one, I realized that I left my CPU cooler bracket offset screws on the old board. Thankfully, I was able to call Microcenter and they were able to find my old board and remove the offset screws from it. So, they set those aside and I'll pick them up tomorrow.
Once I rebuild my gaming rig, I'll try the poster from Reddit's suggestions and will report back.
I hope EA takes us into consideration, because I did not pay for a broken game. I almost, almost wish I got the game on the PS4, because at least then it would have worked, despite being graphically inferior.
If I still can't get the game to work tomorrow, I will open a case with EA support directly.
~Agent Long Smith
Community Manager@Agent_Long_Smith@ThatMoku@djejkobc@C4RV
Can you please try the steps in the following post, some people have found those to be effective for this issue:
...also, as EA_Archi has posted there: We are aware these workarounds might not resolve 100% of issues, and we are currently investigating all the possible new solutions. This post marked as an accepted solution temporarily, since above mentioned methods can solve 95% of issues.
Thank you! Agent Long Smith,
possible fix #1 did it for me
I already tried the solutions in the link you posted Barry and it didnt work for me. When I try to "Go Offline" and launch the game, I'm prompted with a window that wants me to sign into my EA account to activate, so I do, but when I sign in I get a message saying that I need to enter the CD Key for the game which I don't have (or don't know how to find). I followed the instructions in this link to try and find my CD Key but it doesn't display in the areas mentioned in this article.
Okay, I'm replying to my own previous post here.
First of all, thank you for all the cred and XP, everyone! My email account didn't know what to make of the sudden influx of notifications from the same source and marked them all as spam. You made AOL Mail (Yes, I'm posting from 1995) go: "Hmm...who's this EA? Electronic Arts? One of the biggest publishers of video games in the world? Nah, can't be. Spam it."
But really, though, all credit really goes to Reddit user: Subtractive_. Thank you, Subtractive_! Your post on Reddit got my game working again.
Secondly, as I said already, I finally got Andromeda working again!
I followed both suggestions I found in Subtractive_'s Reddit post. These were, again:
a.) Rename the 'Saves' folder within the Mass Effect Andromeda directory in 'My Documents' to anything else (in my case, 'Baloney,' because it was literally the first word to come to mind -- I don't know what that says about me) and repair the game by right clicking on Andromeda in your Origin game library menu and select 'Repair Game.'
and/or
b.) Delete BOTH the Andromeda .exe and the Sample/Demo .exe in the game's root menu (where everything is installed) and then repair the game using the same method as above.
Whether you try one, the other, or both, Origin will rewrite your saves and missing files depending on what you deleted when it repairs the game, so don't worry about losing progress as long as you have cloud syncing enabled. After that, you can delete your old, renamed save folder.
I did both of these and got Andromeda working again! I don't know which one did the trick, but clearly one of them did so.
Here's the caveat (there's always one, isn't there...?):
I CANNOT launch Mass Effect Andromeda from a shortcut anymore. Period. I can only launch Andromeda from within Origin. Then, it works. But if I try to launch it from a shortcut, it just takes me to the game's menu in Origin. And then, from there, I can launch the game. Is it inconvenient? Somewhat. Is it game breaking? Heck no.
So, if you're trying to launch Mass Effect Andromeda from a shortcut after trying Subtractive_'s suggestions, and they still don't seem to work, then try launching from within Origin itself. If that still doesn't work...well, then, sadly, I don't know what to tell you.
If you're still having problems launching Andromeda, make sure you contact EA/Origin tech support to get one-on-one help and also make a bug report on the Origin website to inform the devs (you don't get a reply from bug reports, but it informs the devs of the circumstances around your bug). The more tech support and the devs themselves hear about this and other bugs, the more likely it is they will be able to squash them.
Thanks again for the XP, everyone, and I hope I've helped, if even a little. Have an outstanding day!
