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cinematic6436's avatar
cinematic6436
3 years ago

Mass Effect: Legendary Edition EA app/Epic Launcher problem

I purchased Mass Effect: Legendary Edition through Epic on 01/04/2023. When I first clicked "Install" in the Epic Games Launcher, it installed the EA app and I was forced to create a new account. I d...
me legendary edition
cinematic6436's avatar
cinematic6436
3 years ago

Thanks for the quick reply. I installed Origin & the result is the same -- it redirects me to Epic Games Launcher & I have to click on "Install" to run it.

  • holger1405's avatar
    holger1405
    Hero+
    3 years ago

    @cinematic6436 

    At your EA accounts profile page, under "Connections" is your Epic Account registered under connected accounts?

    • cinematic6436's avatar
      cinematic6436
      3 years ago

      Yes, it is. Steam & Epic Games are listed as connected accounts.

      • holger1405's avatar
        holger1405
        Hero+
        3 years ago

        @cinematic6436 

        It is hard to say exactly where the problem lies, but I would think that in this case the Epic launcher is the prime suspect.

        Please look at this Epic troubleshooting guide and preform following steps in order. (restart the PC and test after any step.)

        1. Clear the Epic Games Launcher’s webcache.
        2. Run the Epic Games Launcher as an administrator.
        3. Reinstall the Epic Games Launcher.
  • Kriekit's avatar
    Kriekit
    3 years ago
    @cinematic6436 I've had endless problems with the app since being forced to install it. I'm uninstalled the app and installed Origin, and each time Origin give me the 'update' message, I use Ctrl+Alt+Del to go open task manager and to go to the Origin process to 'end task'. It's an extra step, but it works perfectly. Been playing like this for a week.

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