Mass Effect Online Pass

Hey, there

First, we would clear all cache and browser history from the browser(s) you usually use. 

Then, click the Contact Us on any help.ea.com page to start a new case. Please first 

• Select the EA App or Steam
• Please select one of the account issues like I cannot log in
• You may get a pop-up that says login and get faster help
• Select Continue without logging in
• This should give you the chat/email option
  
  

If you can regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/.

Thanks