ME1 Menu Screens Not Loading

 

The specific screens that do not work are: the "squad" screen, the "equipment" screen, and the in-game screen that allows you to use switch weapons in battle, use biotics, and tell your squadmates what to do. This is a pretty big hindrance, as I can't upgrade any of my weapons/armor, switch weapons/use biotics in battle, or do anything but auto-update my skills. That in particular is starting to limit my choices, as I can no longer see/manually increase my charm points. All of the other menu screens (map, journal, load/save, etc.) do not have any issues.

 

I did not have this problem when I started my game. This is what happened: I encountered an unrelated glitch in my game that prevented me from moving forward, so I contacted EA support. They gave me a list of troubleshooting options, some of which I tried. I was able to fix my original glitch, but one of the troubleshooting options introduced these menu issues. (I'm not sure which one, as I only noticed the menu issues when the glitch was fixed and I started playing again; I did not check my menus after I tried each of these troubleshooting options.)

 

Here is a list of the troubleshooting options I performed: 

 

1. Right click on the game in Origin and click "repair game."

 

2. Run as Admin:

 

1. Logout from origin and close the origin login window
2. Locate the origin icon on your desktop.
3. Right click on the origin icon.
4. Select the Run as Admin option.
5. Login into origin and then try to download/Install/Run the game.

3. Disable origin ingame:

Please launch the Origin client. Then go to the Origin menu, Application Settings, Origin In Game, and then uncheck "Enable Origin In Game." After that try again to run the game.

4. Origin clear cache:

1. Please click on the origin menu on the top left of origin window and select Exit option.
2. Please hold down the Windows key and press R. (This will open the Run dialogue.)
3. Type %ProgramData% and press enter to open ProgramData folder.
4. Delete origin folder from this ProgramData folder.

5. Run Ccleaner:

6. Clean boot your PC : https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

 

I tried contacting EA support again to see if they could fix my menu screen issue, but they provided me with the same troubleshooting options that seem to have given me the menu issue in the first place. I don't know why these troubleshooting options would introduce errors, but again, I did not have these menu screen issues until immediately after I followed EA support's suggestions.

 

In case it's useful to know, here is the exact computer I am using to run the game: https://www.amazon.com/gp/product/B01F1Z78GM/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

 

If anyone knows how to fix this--or needs more information to help--please let me know. I'm playing on casual, so not being able to change/upgrade weapons isn't the end of the world. But I'm playing strictly paragon and I'd love to keep Wrex alive, so I need all the charm I can get. 🙂

 

Thanks so much!