ME3 Online Pass

Hi, I'm having an issue with Mass Effect 3 where it says I need an online pass to play multiplayer. I understand the pass was discontinued (so there's nothing to buy), and I can't get a hold of EA Help or Support to help me fix this issue. I tried the steps detailed here: https://answers.ea.com/t5/Other-Mass-Effect-Games/PC-Mass-Effect-Online-Access-Error-in-Multiplayer-Mode/m-p/12557021#M72907

But it didn't work. Like I said, I can't get ahold of anyone at EA to help me with this issue. I've tried using their Twitter (X) chat, but no option seemed anywhere close to being related to my issue. Does anyone know of a fix, or a way to actually get a hold of a human being at EA? I'm getting very frustrated. Thanks!