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FireKestrel1's avatar
FireKestrel1
3 years ago
Solved

N7 HQ - Account Sync

Did anyone here ever get a solution? I'm getting the same problem. Logging in and trying to access Galaxy at War gives an error saying I need an active ME3 profile. The account page shows that it's d...
  • EA_Shepard's avatar
    EA_Shepard
    3 years ago

    Hey Commanders!

    We all want to jump into MP and see our awesome Galaxy stats but with the age of the game, and the HQ site, there are not a lot of updates out there now. If your stats are not showing up, try the steps below to see if the sync-up resolves it.

    With the https://social.bioware.com/ (original site) no longer a "social profile" site, you cannot sync this any longer. However, you can log into some of the links there to help sync the account.

    N7 HQ Steps

    1) Re-syncing via the Support tab at the bottom of the page.

    2) Change privacy via the My Account tab (effectively forces an account update).

    3) Reset the HQ password

    4) If you can, swap back to an older-gen console if you are on a console, and play a match with the same EA account.

    5) Playing a few games of multiplayer after syncing up.

    Online Pass.

    This is also an issue that has helped some players get this resolved. With this simply contact an advisor Here and just request they fix the "online pass" with the same EA account.

    One last thing - This is an issue that pops up from time to time, but keep in mind, advisors on chat or email cannot resolve this from their end. 

    I welcome all steps that you find that do work so hit that XP and solution button when you find that one step that works!

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
3 years ago

Hey Commanders!

We all want to jump into MP and see our awesome Galaxy stats but with the age of the game, and the HQ site, there are not a lot of updates out there now. If your stats are not showing up, try the steps below to see if the sync-up resolves it.

With the https://social.bioware.com/ (original site) no longer a "social profile" site, you cannot sync this any longer. However, you can log into some of the links there to help sync the account.

N7 HQ Steps

1) Re-syncing via the Support tab at the bottom of the page.

2) Change privacy via the My Account tab (effectively forces an account update).

3) Reset the HQ password

4) If you can, swap back to an older-gen console if you are on a console, and play a match with the same EA account.

5) Playing a few games of multiplayer after syncing up.

Online Pass.

This is also an issue that has helped some players get this resolved. With this simply contact an advisor Here and just request they fix the "online pass" with the same EA account.

One last thing - This is an issue that pops up from time to time, but keep in mind, advisors on chat or email cannot resolve this from their end. 

I welcome all steps that you find that do work so hit that XP and solution button when you find that one step that works!

  • DRickraft's avatar
    DRickraft
    Rising Novice
    7 months ago

    [PC]
    Can't get N7HQ to sync my EA Account, says "No Profiles Found".
    Changing Privacy results to a N7 Page saying "Page Not Found".
    Tried these steps multiple times day after day, syncing and playing.
    Am I missing something? Thanks

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