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ZockMon's avatar
ZockMon
2 years ago
Solved

[Old Report] Mass Effect 3 From Ashes DLC download/install will not progress

Mass Effect 3 N7 Digital Deluxe Edition (2012) - see attached img for order proof Previously downloaded and installed successfully with Origin, but that was on a different PC/drive. Now, with a f...
  • ZockMon's avatar
    ZockMon
    2 years ago

    @MutoidMan This is a bit embarrassing, but I just noticed the From Ashes DLC actually has a duplicate entry in the list of DLC associated with ME3 in the EA App! It appears to actually be installing - at least one occurrence of it does…

    If you check the list of associated DLC installed, after installing everything, does it show the “other” From Ashes in that?

holger1405's avatar
holger1405
Hero+
2 years ago

@ZockMon 

Please clear your temp files:

  • Press the Windows key and "R" at the same time
  • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
  • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    (If some files or folders can't be deleted, reboot and try again.)

Then:

  • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
  • Run "Revo Uninstaller" > Uninstall ME3.
  • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse
  • If "Remaining registration content found" is displayed > Select All > Delete > Next
  • When "Remaining Data and Folders" is displayed > Select All > Delete
  • Run "Revo Uninstaller" > Uninstall EA app.
  • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse.
  • If "Remaining registration content found" is displayed > Select All > Delete > Next
  • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
  • Restart the PC > Reinstall the newest version of EA app from here.
  • Reinstall ME3. > Test.
ZockMon's avatar
ZockMon
2 years ago

Hey @holger1405 

I'd tried this before, just without using Revo. Tried again using Revo, following your instructions. Unfortunately, I'm still having the same issue 🤔

    • ZockMon's avatar
      ZockMon
      2 years ago

      @EA_Shepard 

      Any thoughts on this, or am I just unfortunately out of luck?

      • MutoidMan's avatar
        MutoidMan
        2 years ago

        @EA_Shepard Well, they fixed the issue with not being able to install Mass Effect (2007) and now I've got another issue: The ME3 (2012) From Ashes DLC refuses to install. I, too, have tried clearing the cache to no avail.

        Any word on a fix for this issue being in the works?

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