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itsjustfuture's avatar
itsjustfuture
5 years ago
Solved

[Old Report] Mass Effect: Andromeda Will Not Launch

Hi, like many other people it seems, after replaying the trilogy with Mass Effect Legendary Edition, i wanted to give andromeda another shot, however, i've tried to launch the game on Steam, Origin, ...
  • TheIrishGael's avatar
    TheIrishGael
    2 years ago

    Zero errors. I decided to rollback to windows 10. And now it boots perfectly.

itsjustfuture's avatar
itsjustfuture
5 years ago
@holger1405 yes i did. i'm wondering if it has anything to do with AMD's Radeon program, which i don't know if i can disable without messing up my PC.

i can't launch ME:A, so i decided to see if i can launch any other games from the EA Desktop to be sure, so i downloaded Titanfall 2, Sim City, Sims 4 and Apex Legends, and all launched fine without a hitch.
strange the issue seems to arise only from select games.
  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

    @itsjustfuture 

    • Hit Windows key and X.
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered.
    • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
    • If errors are found, notify us. If no errors were found reaped steps 1 & 2.
    • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
    • The system will start validating soon. If it throws an error, please list it here.
    • After it reaches 100%, hit Windows key and X again.
    • Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator)”
    • Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
    • Post the message you receive at the end of the processes here.
    • itsjustfuture's avatar
      itsjustfuture
      5 years ago

      from /checkhealth: No component store corruption detected.
      The operation completed successfully.

      from /restorehealth: [==100.0%==] The restore operation completed successfully.
      the operation completed successfully.

      from sfc/scannow: Windows Resource Protection found corrupt files and successfully repaired them.
      For online repairs, details are included in the CBS log file located at windir/Logs/CBS/CBS.log. For example C:/Windows/Logs/CBS/CBS.log. For offline repairs, details are included in the log file provided by the /OFFLOGFILE flag.


      do you want/need to see the logs as well? after all of that i attempted to launch the game again, same problem persists.

      • holger1405's avatar
        holger1405
        Hero+
        5 years ago

        @itsjustfuture 

        • Press the Windows key > Write "CMD" (Without the quotation marks) > Right click on "Command prompt" in the search results. > Run as administrator.

        • Copy findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt into the prompt of the command prompt. > ENTER.

        • Upload the "sfcdetails.txt" that is now on your desktop. 

          Then:
          Make sure Origin/EA Desktop and Steam are closed.
        • Press the Windows key and "R" at the same time.
        • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
        • Move the "License" folder to your desktop.
        • Test.

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