I downloaded Mass Effect Legendary Edition on Steam but it will not open. When it boots up the EA app, I'm met with the message "Your game failed to launch. An error on our end caused your launch to fail. Try again a little later." I was gifted the game during September 2022 and it has been doing this since then. I've tried uninstalling and reinstalling both the game and the EA app. I've unconnected and reconnected my steam and EA accounts. I've tried verifying the files of Mass Effect LE, but to no avail. Please help.
By the way, when I go into the EA app, it says I've not downloaded Mass Effect LE. (even though I have) I've downloaded another EA game from steam (It Takes Two) and that is listed as downloaded. I can open it from steam or the EA app; It works perfectly fine. I'm only having issues with Mass Effect LE specifically. Thanks...
Community AdminThank you for the posts, and sorry about any frustrations encountered. Could you check on the game's installed location and check if the game is set to launch as administrator? If it is, can you uncheck this and try again?
You can check for this by right-clicking the game's app and choosing Properties, then check in the Compatibility section.
The game is not set to launch as administrator.
Community Manager@tayezmalster Can you attach a DxDiag for me?
Can you also toss me the steps you have tried as well?
I am having the same exact problem. I have filed a case with EA Help, with no communication or help yet. My game is not set to run as an Administrator. I have tried nearly every other suggestion on here and on other forums and nothing works. I wholeheartedly agree with the OP's sentiment. It is maddening that I am not able to play a game that I paid for when I want to. What is my recourse? At the very least some acknowledgement that there is a problem that needs to be rectified would be appreciated, but I have seen nothing. I guess there is just nothing to be done about it and EA is happy to take people's money and then, two years later, just revoke their product without notice or compensation. It's not right and everyone knows it.
Community ManagerThank you for the response. I have checked the Run as Administrator, tried changing the language setting to the Beta: Use Unicode-UTF 8 in Control Panel under the Region settings, I have tried verifying game files, I have tried reverting back to Origin (which I was unable to accomplish). Everything short of uninstalling and reinstalling because my internet isn't the fastest and would rather not wait a day for the game to re-download (especially if it still wouldn't fix the issue, which from what I've read is likely to be the case). I have attached what you asked to this post and I will update my case in EA Help with it as well.
