Forum Discussion

cmndrshep77's avatar
cmndrshep77
3 years ago

[Old Report] Unable To Launch Game Through Steam/EA App

I have the MELE on Steam. Several months ago, the EA app started to become involved with launching - which slowed the launch down but I could still play. Now, I can't even launch the game. I run the ...
me legendary edition
EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
3 years ago

Thank you for the posts, and sorry about any frustrations encountered. Could you check on the game's installed location and check if the game is set to launch as administrator? If it is, can you uncheck this and try again?

You can check for this by right-clicking the game's app and choosing Properties, then check in the Compatibility section. 

redrew83's avatar
redrew83
3 years ago

I am having the same exact problem. I have filed a case with EA Help, with no communication or help yet. My game is not set to run as an Administrator. I have tried nearly every other suggestion on here and on other forums and nothing works. I wholeheartedly agree with the OP's sentiment. It is maddening that I am not able to play a game that I paid for when I want to. What is my recourse? At the very least some acknowledgement that there is a problem that needs to be rectified would be appreciated, but I have seen nothing. I guess there is just nothing to be done about it and EA is happy to take people's money and then, two years later, just revoke their product without notice or compensation. It's not right and everyone knows it.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @redrew83 Can you attach a DxDiag for me? 

    To save time, can you toss me the steps you have tried? I'm not one to send steps that players have already done that did nothing. Saves a lot of time.

    • redrew83's avatar
      redrew83
      3 years ago

      Thank you for the response. I have checked the Run as Administrator, tried changing the language setting to the Beta: Use Unicode-UTF 8 in Control Panel under the Region settings, I have tried verifying game files, I have tried reverting back to Origin (which I was unable to accomplish). Everything short of uninstalling and reinstalling because my internet isn't the fastest and would rather not wait a day for the game to re-download (especially if it still wouldn't fix the issue, which from what I've read is likely to be the case). I have attached what you asked to this post and I will update my case in EA Help with it as well. 

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        3 years ago

        I don't want you to have to do that either. Can you make sure to set the game to run off the Nvidia card and not the Intel chipset?

        You can do that with these steps here

         
        What it seems is one of two things -
        1. Either something on your PC is blocking it
        2. OR it is using dedicated non-supported hardware like the intel chip. 

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,173 PostsLatest Activity: 3 days ago