Forum Discussion

pwnzerer007's avatar
pwnzerer007
9 years ago
Solved

Origin download stuck on preparing

i recently bought mass effect 3 and downloaded 8.86 gb of it then i had to shutdown my pc for the day wheni came back to it was stuck on resuming download ,then i reinstalled origin and now its stuck on resuming

what i have tried so far :-

-running origin as admin

-looking for the secret window behind client 

-manually creating game folder in game library

-setting inbound and outbound rules in windows firewall

-disabling firewall altogether (i have no anti virus)

-reinstalling windows 7

-upgraded to windows 10

-used several VPNs

-safe mode downloading

can someone please help me i just wanted to play me3 before i bought Andromeda as i played through me1 and me2 but origin making me reconsider my life decisions ;___;

Any help would be greatly appreciated .

  • holger1405's avatar
    holger1405
    9 years ago

    @pwnzerer007

    Try to clear your Origin cache.
     
    All settings in Origin (only in Origin not in the games) are back to default settings after this.)

        - close Origin completely. (right click on the Origin symbol in the task bar > close)
        - Press the Windows key and "R" at the same time.
        - Type or copy  "%ProgramData%/Origin" (without quotes) > hit ENTER
        - Delete all the files and folders in the Origin folder, except for the "LocalContent" folder. (The "LocalContent" folder must remain untouched.)

        - Delete the "Mass Effect 3" folder inside the "LocalContent" folder.
        - Press the Windows key and "R" at the same time.
        - Type or copy "%AppData%" (without quotes)  > hit ENTER
        - Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder
        - Delate the "Origin"  folder inside the "Roaming" folder
        - In the address bar of your Windows explorer click on the word "AppData".
        - Open the "Local" folder
        - Delate the "Origin"  folder inside the  "Local" folder
        - Restart your PC. > test

8 Replies

  • holger1405's avatar
    holger1405
    Hero+
    9 years ago

    @pwnzerer007

    Try to clear your Origin cache.
     
    All settings in Origin (only in Origin not in the games) are back to default settings after this.)

        - close Origin completely. (right click on the Origin symbol in the task bar > close)
        - Press the Windows key and "R" at the same time.
        - Type or copy  "%ProgramData%/Origin" (without quotes) > hit ENTER
        - Delete all the files and folders in the Origin folder, except for the "LocalContent" folder. (The "LocalContent" folder must remain untouched.)

        - Delete the "Mass Effect 3" folder inside the "LocalContent" folder.
        - Press the Windows key and "R" at the same time.
        - Type or copy "%AppData%" (without quotes)  > hit ENTER
        - Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder
        - Delate the "Origin"  folder inside the "Roaming" folder
        - In the address bar of your Windows explorer click on the word "AppData".
        - Open the "Local" folder
        - Delate the "Origin"  folder inside the  "Local" folder
        - Restart your PC. > test

  • holger1405's avatar
    holger1405
    Hero+
    9 years ago

    @pwnzerer007

    • Close Origin completely. (make sure that "safe mode downloading" is enabled before you close Origin.)
    • Go to your ">drive<:\Program Files (x86)\Origin Games" folder and move the "Mass Effect 3" folder to a different place.
    • Run Origin as Administrator (right click the Origin exe > run as Administrator) and start the download. > If the download works, pause the download after 30 seconds.
    • Copy the content of the old "Mass Effect 3" folder into the new "Mass Effect 3" folder under ">drive<:\Program Files (x86)\Origin Games".
    • Resume the download. 
  • pwnzerer007's avatar
    pwnzerer007
    9 years ago

    I figured it out , i deleted the entire origin folder from program data and app data and that worked for me :D thank you so much you are a hero !!!!!!

  • AoyamaTatsuya's avatar
    AoyamaTatsuya
    Seasoned Newcomer
    6 years ago
    @holger1405 Thank you so much. I had this problem as well as downloading the video game itself, because of the biggest slowdown. At least I get it from you. You are expert. I will get your strategy.
  • Leviathan_lol's avatar
    Leviathan_lol
    6 years ago
    @pwnzerer007 Holy hell!! its been 7 hrs of googling and none of them really worked. so try this:
    1) check if the disk is on NTFS file format.
    2) just go to file location. (task mannager > *right click origin, open file location) > close origin in task mannager > right click origin in file location > properties > compatability tab > *check run as admin box > restart pc > run origin. fixed for me.
    3) reinstalling all those C++ files are a waste of time. if u did heres a link for all of em.
    https://www.techspot.com/downloads/downloadnow/6776/?evp=ab20b3eff9233dce2d23bb505386cf4c&file=1

    but yea.. the run as admin was the only stuff u have to do... i feel soo dumb now.. and yea.. make sure origin is totally closed.. some ppl have origin on run when pc is switched on.

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,178 PostsLatest Activity: 2 years ago