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djravager's avatar
djravager
3 years ago

[PC] – Mass Effect 3 multiplayer suddenly crashes

I had no issues with the game until the latest Origin update. Now it crashes randomly with no warning. I play multiplayer and everything reacts well - the enemies, my character, no lag at all. Litera...
holger1405's avatar
holger1405
Hero+
3 years ago

@djravager 

  • Press the Windows key and "R" at the same time.
  • In the new Window, type or copy and paste "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) > Press ENTER
  • Look if there are any "MassEffect3.exe.Xxxx.dmp" or "MassEffectLauncher.exeXxxx.dmp" files in the "..Local\CrashDumps" folder.
  • Zip 2 - 3 "MassEffect3.exe.Xxxx.dmp" files together and upload them at a free file hosting service like Dropbox or Onedrive.
  • Post the link here.

If there aren't any dump files of ME:

  • Press the Windows key > Write: Command Prompt > Right click on "Command Prompt" in the search results > Run as administrator.
  • Copy and paste reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD into the prompt Window > Press ENTER.
  • Play the game until it crashes.
  • After the game crashes, let all Windows crash dialogues finish.
  • Press the Windows key and "R" at the same time. > Type "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) into the new window > Press ENTER.
  • Zip 2 - 3 "MassEffect3.exe.Xxxx.dmp" files together and upload them at free file hosting service like Dropbox.
  • Post the link here.


    If you want to undo the automatic dump creation, use the command below in a elevated command prompt (As in point 1) reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f
  • holger1405's avatar
    holger1405
    Hero+
    3 years ago

    @djravager 

    That looks like a HWinfo log file, but even that is in the wrong format.
    I would need a dump (extension "dmp") file.

    Ok, now it is up. 👍

  • holger1405's avatar
    holger1405
    Hero+
    3 years ago

    @djravager 

    It is a "NULL_CLASS_PTR_READ_c0000005" access violation.

    Meaning that "MassEffect3.exe" tries to read from an memory address that is in a restricted Memory space. That is an access violation and the program (Me3) is terminated because of it.

    The problem here is that this can have many causes.

    Because you said it happens since Origin updated I would suggest this:

    Look at this guide. to preform a clean uninstall of Origin.

    • Scroll down to "How to uninstall the Origin client the hard way"
    • Follow the instructions to the letter. 
    • Reboot.
    • Download this version of the "OriginSetup.exe" (Its the original Origin installer [Full].)
    • Run the installer as Administrator (Right click the "OriginSetup.exe" > Run as an Administrator)
    • Reboot
    • Test.

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