Forum Discussion

1 year ago

Solved

[PC] EA app/Steam - Mass Effect Andromeda "Missing Online Access" Error

Are the servers still active? I wanted to import a save for new game plus but can't seem to get a connection tried reinstalling, hard resetting console and reconnecting my ea account.

Malkalic
1 year ago
So suddenly fixed it, was always yellow connecting then red and always offline when loaded. but now has turned green. Not sure if you fixed it or not but thanks lol. Never been on it before till now cheers! Closing the game and having a moan seemed to work 😃

EA_Shepard

Community Manager

1 year ago

@Arilena I looked at your account. You do own it and I fixed it just in case so you should be good to go. If anything does happen, you can simply reinstall it.

Chuckable_Nerd

1 year ago

Hi there,

I am having the same issue. I own the game on Steam but I also have game pass which gives me the game via EA Play. Is there something you can change to make my steam version work?

Thanks!

EA_Shepard
Community Manager
1 year ago
Hi @Chuckable_Nerd, Are you still getting an online error when you launch the game?
- Chuckable_Nerd
  1 year ago
  I am sadly. I have attached a screenshot of the error message although I get the feeling it probably doesn't help too much @EA_Shepard
  - EA_Shepard
    Community Manager
    1 year ago
    @Chuckable_Nerd Thank you. Can you please go ahead and repair the game for me?
    
    EA App's Cache (Top Left Menu > Help > App Recovery)
    
    EA App - Repair (My Collection > Tile Dots > Repair)
    
    Steam - Verify in your library