8 years ago

(PC) Mass Effect Andromeda Digital Deluxe Crashing

This is a BRAND NEW Computer.

My Specs

Speedtest

http://beta.speedtest.net/result/6913179179

Now the issue here is, I have tried a work-around after reading several comments online, EA Forums, Mass Effect Forums, Steam Forums, Origin Forums, and the only thing that has slightly fixed the issue is setting my pagefile to zero. But the problem still persists.

I can play the game for a while, cutscenes are somewhat smooth, but the gameplay is still laggy in my opinion, and the MAJOR issue, is while playing for a few minutes or so, it will eventually crash, giving me the traditional DirectX crash report that EVERYONE and their mother seems to be getting.

Now since BIOWARE Montreal doesn't even exist anymore, and EA is more concerned about making money, rather than noticing that they are LOSING money, and probably wont even take the time to look at this post, let alone read it. I have come to you, fellow gamers, of the PC Master Race and humbly ask for your assistance. Does anyone have a work-around that can permanently fix this issue for me, or a solution using the information I have provided?

Because I honestly doubt EA will take a hint from Firaxis Games or Bethesda's notebook and open up the game to the modding community so that WE can produce unofficial patches, and work-arounds to fixing all of their mistakes, and broken coding, errors, and destroying their disgusting bugs that plague all of their games. But like I said before, they probably wont even take the time to read this, or even look at it.

13 Replies

ThandalNLyman
8 years ago
It doesn't matter if you have a "brand new machine". Your "Tech Specs" show you're running an Intel HD graphics chip and not a dedicated video card.

If you really do have a separate card, (and the error message indicates you do) I'd guess you're not setting things to use that card exclusively. The Intel integrated GPUs simply can't handle this game.
Anonymous
8 years ago
I've just bought the game, freshly updated my graphic card drivers (GTX 1070), and get CONSTANT crashes too!

And not just the game crashing, oh no, I pray for those, those are good, no sir, I get full blown BSOD crashes, just like Windows ME used to make!

Can barely get to the first dialogue options.

I either get a CLOCK_WATCHDOG_TIMEOUT error or a more generic WHEA_UNCORRECTABLE_ERROR

So far the furthest I got was with post processing effects set to low, or with everything set to low.

Still ended up with a blue screened computer but this time I got to see a few seconds of gameplay instead of it crashing in the character customization screen.

Is this how the game looks after almost a year of updates and patches?

Jesus! 😮

Wonder what mess people who pre-ordered this have got...
Anonymous
8 years ago
I got your same issue, mate. But I can't go on with the game 'cause there's a long cutscene that can't be skipped, and the game crashes EVERY TIME while I'm watching it. Sometimes it goes a little further, but then it crashes, every time. I've tried a work-around, too, reading comments in the web, I tried setting the pagefile to 100GB, but it still crashes. I tried all kind of stuff, I ordered new RAM, but I don't think it will solve the issue.
My Specs
http://specr.me/show/889
Anonymous
8 years ago
Got a little further this time!

I even opened a door AND used the diagnostic tool! :eahigh_file:

Of course I promptly got a WHEA_UNCORRECTABLE_ERROR soon afterwards, but what a rush that was!

Never got this far before!

The trick was to launch the game from the GeForce Experience panel after clicking on optimize graphics settings.

😉

(My specs in case someone wants to tell me to update my drivers or something: http://specr.me/show/88a)
masterallan3
8 years ago
Yeah, I forgot to install my GeForce 750 from my previous computer.

It is up and running better, but I still get the crashes after playing about 10 minutes or so.
masterallan3
8 years ago
Just edited my post to include my previous video card that I just installed and updated on my current machine.
mcsupersport
Hero+
8 years ago
@Emanuel19861

https://support.microsoft.com/en-us/help/4028662/windows-how-to-fix-wheauncorrectableerror

^^ Microsoft says that is a hardware issue code...meaning it is something either faulty, driver is faulty, or Windows is having an issue.

considering how much trouble the last 1709 update Windows is giving my son's computer, I wouldn't be surprised if it wasn't Windows itself.

(My son's computer can't recognize the Asus Wifi card ever since the update, meaning he doesn't have internet access until either they fix it, or I get tired of him begging for me do something and run a cable from one room to another through the attic.)
mcsupersport
Hero+
8 years ago
And too all those posting just the pure specs of their machines, it helps but not much, a DxDiag post is MUCH MUCH better for info for those trying to help....
Anonymous
8 years ago
UPDATE: I went a little further, too. Seems like it was a driver issue. I had the latest driver installed, reading don't remember where, I tried to install AMD driver 17.7.2 and I had no problem at all. Now I tried to install the driver release before the latest, let's see how far I can go.
Anonymous
8 years ago
I don't know, it's just that I've paid 26 euros for a few minutes of character customization action and a bit of door opening in-game action.

And since I won't be able to get a refund* it really makes me feel cheated and deeply regret my decision to not pirate the game.

I've attached the DxDiag.txt to this post for what is worth.

So yeah, let's get our random Skinner boxes on and blindly poke in the dark by reinstalling drivers and "unpdating" Windows like it's some sort of alpha release.

Damn, this is frustrating!

*I would LOVE to get proven wrong on this one!
DxDiag.txt74 KB