Community ManagerHello EA_Shepard!
nĀ°165835244. Same problem. I copied your answer. They didn't even reply. They do strictly nothing.
The problem appeared when I had to replace Origin platform by EA_Platform. I would not be surprised if the ones who got that solved also have EA Play. My thought is this : 'No more EA games for me'. It won't be a big loss for them, almost of my games are on other platforms. It won't be a big loss for me either.
Thank you for your help again. I won't try more. You are the only serious helper I got @EA!
Best regards
i am still having troubles with mine on pc saying missing online access but on my xbox one its working but not my pc version odd
Community Manager@curtrsim It's an entitlement issue with the game. PC and Xbox entitlements work differently. If the PC version is not working, you have to contact support so that they can resolve this one their end.
I'm having the same issue, losing my mind.
Tried every solution suggested. No seriously, every single solution suggested. Over 10+ live chats to no avail.
Very close to giving up and just accepting that EA have hijacked my game that I spent Ā£49.99 on 7 years ago.
I'm at a complete loss for words, it would appear that you are legitimately EA's ONLY representative willing to help on this matter, not a single advisor wants to bother putting in the effort so they come back with the exact same "our game team is looking into this issue with top priority, it should be fixed soon" and then closing the case on me so that I have to restart and re explain the issue to every single advisor.
I worked in a really really bad call centre for a few months and even those guys had a more rigorous process for handling cases. This is genuinely the worst experience I've ever had with a customer support system.
Either way, I appreciate the work you're trying to do, just insane that you seem to be the one and only member of the community here for us all.
Cheers
Alex
See @GeerSticK post directly above.
@holger1405Many thanks, completely forgot to actually @ anyone
Community Manager@GeerSticK Hey, send me a DM with a case number if you have one. This is not something they are "looking into". The issue itself has been resolved. Its purely account related and has to be fixed as so.
I will take a look at the account and see what I can find out. For the moment, I would uninstall the game. Sometimes changes on the backend don't reflect the registry entry of your current install.
Cheers!
Hey @EA_Shepard again many thanks for the work you are doing here, you're a godsend. Sent you DM with a case number for one that was closed due to "people working on a fix".
I have attempted uninstalling and reinstalling both the game and the EA App very many times, also removing the license folder and clearing temp folders/EA app cache. I will however give it another go because it can't hurt haha.
Community Manager@GeerSticK Thanks! I am on it.
Can you run a repair on the game, and clear the EA app cache for me and then try to log in again and test it?
@EA_Shepard I will get on that now! Fingers crossed.
Community Manager@GeerSticK Thanks! If it does not work let me know hat happens!
@EA_Shepard [Removed] Shepard you've only gone and [Removed] done it again. I could kiss you.
I've been going back and forth for hours and you've just waved the magic wand and it's working.
So much love,
Alex
(CM Edit - had to remove language š)
@EA_Shepard I swear I tried those same steps like 3 or 4 times last night and this morning. I don't know how you did it but genuinely thank you.
You're a fantastic community manager.
Community Manager@GeerSticK That is fantastic. I've been working on these titles for almost a decade! I love this series so I'm glad it is working for you now!
I recently jumped back in just to break up the montatany of other games! There are very few things that still give chills other than when you become that Spectre!
Community Manager@GeerSticK Its quite alright! I get really excited about things too! I am just happy you get to jump back into the game!
Community Manager@GeerSticK That is exactly why i still play! You have characters you have spent countless hours investing in so it is hard to move away. Its dedication to a series! For most fans, we have spent countless hours over the years playing this! We want more, we want to keep saving the galaxy! We are apart of an amazing fanbase with amazing squads!
Community Manager@GeerSticK I am a part of a bunch of communities online and the toxicity, at least on my end, is so small it doesn't register. I love this community and the cosplay, fanart, and creations I see are a community that will go on for a long time! So, I am hoping the next installment brings way more content into the galaxy!
