Hi
@Laurent_7081, This is not something you should have to do every time no. The process set in place for this specific issue should just be fixed for the account. Missing online access is an account issue, not a game or PC issue. It only happens for a handful of reasons.
If deleting the license folder does not work, support has to go into the EA account and make the necessary changes. If they are not, we can notate the account and make sure they follow the process. A Community Manager does not fix accounts because we are not support which is why they have to and we do not.
If they did not fix it on your account I can take a look at what they did but I cannot make the changes myself.
