Dear Shepard,
sadly it appears that you just read the first few sentences of my post and you don't see what the issue is. Briefly summarized the issue is that I own the Mass Effect Andromeda PC game on my EA account and it is not working in online mode.
Customer Services has looked at the issue and they have identified that my account is bugged. So they have requested to report this as a bug here.
Could you please either fix this error or delete the game from my account that I can purchase a new one.
If this is outside of your authority can you please forward this issue to those who can fix it.
Please find below the bug report and attached a screenshot about the error.
Product: EA App / Mass Effect Andromeda
Platform: PC
Which client functionality are you experiencing this bug with? Multiplayer
Please describe Mass Effect Andromeda multiplayer "Missing Online Access"
When did this happen? (dd.mm.yy hh:mm) 27.02.2024
Summarize your bug Trying to go into Mass Effect Andromeda Multiplayer, however an in-game message tells me that "Missing Online Access" and directs me to an EA help webpage that does not exist.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Customer Services has looked at the issue and they have identified that my account is bugged.
What happens when the bug occurs? Mass Effect Andromeda status is offline and the error message "Missing Online Access You are not allowed to access the online features of this game. See http://help.ea.com/en-us/help/faq/not-able-to-connect-to-online-play/ for additional information" appears on screen.
What do you expect to see? I expect to see either immediate access to Mass Effect Andromeda Multiplayer and the status showing online or that the game is deleted from my account and I can purchase the game again.
PS. The issue of the double payment and refund has already been resolved, sorted out, fixed, closed down by Customer Services. So there aren't any further to dos.
Thank you
Community Manager@loonaxx Had some folks deep diver into the account. There is an issue with the account itself which is being looked at but the game itself should be resolved. You may need to repair or uninstall the game but that error should not happen hen you log back in.
If it does, please uninstall the game and reinstall the new version that is on the account. I also had the 2nd charge refunded so that should be returned to you within a few business days.
If you continue to get the error, update the case on your account and let them know that the error persists.
Cheers!
Dear Shepard,
thank you very much for your help and support!
My game is working in online mode again.
Also many thanks for the free supply packages!
Best regards
Loona
P.S. You have restored my faith in EA Support.
Community Manager@loonaxx You are most welcome. I thought the packs may help on that grind!
Cheers!
