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Evellium's avatar
10 months ago

[PC] Mass Effect Legendary Edition Crashing on Launch

I have nearly 300 hours in MELE. Suddenly, one day I just stopped being able to run any of the games. The initial loading screen shows for three seconds, then kicks me back to the laucher. I've already tried moving my Documents>BioWare>Mass Effect Legendary Edition files, redownloading vcruntimes, running as admin, and diabling overlays. After analyzing the crash dumps, each game is basically having the same problem: ExceptionCode: c0000005 (Access violation)

Any help is greatly appreciated.

KEY_VALUES_STRING: 1

    Key  : AV.Dereference
    Value: NullClassPtr

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 0

    Key  : Analysis.Elapsed.mSec
    Value: 547

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 46

    Key  : Analysis.Init.Elapsed.mSec
    Value: 4021

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 145

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27725.1000

    Key  : Analysis.Version.Description
    Value: 10.2408.27.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2408.27.1

    Key  : Failure.Bucket
    Value: NULL_CLASS_PTR_READ_c0000005_VCRUNTIME140.dll!memcpy

    Key  : Failure.Hash
    Value: {bc8b00b3-ca62-ebed-609e-3e469a2ca9a0}

    Key  : Failure.Source.ControlType
    Value: git

    Key  : Failure.Source.FileLine
    Value: 304

    Key  : Failure.Source.FilePath
    Value: D:\a\_work\1\s\src\vctools\crt\vcruntime\src\string\amd64\memcpy.asm

    Key  : Failure.Source.Project
    Value: DevDiv

    Key  : Failure.Source.RepoId
    Value: msvc

    Key  : Failure.Source.RepoUrl
    Value: https://devdiv.visualstudio.com

    Key  : Failure.Source.SourceServerCommand
    Value: devdiv.visualstudio.com/DevDiv/_apis/git/repositories/msvc/items?path=src/vctools/crt/vcruntime/src/string/amd64/memcpy.asm&versionDescriptor[versionOptions]=0&versionDescriptor[versionType]=2&versionDescriptor[version]=c43ed475648ceb83f127a0d9ffdf852ac15dcede&resolveLfs=true&$format=octetStream&api-version=5.0&download=false

    Key  : Timeline.Process.Start.DeltaSec
    Value: 23

    Key  : WER.OS.Branch
    Value: ni_release

    Key  : WER.OS.Version
    Value: 10.0.22621.1

    Key  : WER.Process.Version
    Value: 2.0.0.48602


FILE_IN_CAB:  MassEffect1.exe.14184.dmp

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

CONTEXT:  (.ecxr)rax=0000000c75bf94a0 rbx=0000000000000040 rcx=0000000c75bf94a0
rdx=0000000000000014 rsi=0000012d873e4054 rdi=0000000c75bf9480
rip=00007fff401a156d rsp=0000000c75bf9428 rbp=00000000ffffffec
 r8=0000000000000040  r9=0000000000000054 r10=00007fff40190000
r11=0000000c75bf9568 r12=0000012dbaf7c7e0 r13=0000012d873e3f80
r14=0000000000000014 r15=0000000000000001
iopl=0         nv up ei ng nz na pe cy
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010283
VCRUNTIME140!memcpy+0x17d:
00007fff`401a156d c5fe6f02        vmovdqu ymm0,ymmword ptr [rdx] ds:00000000`00000014=??
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007fff401a156d (VCRUNTIME140!memcpy+0x000000000000017d)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000014
Attempt to read from address 0000000000000014

PROCESS_NAME:  MassEffect1.exe

READ_ADDRESS:  0000000000000014 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000014

STACK_TEXT:  
0000000c`75bf9428 00007ff6`a37c4466     : 0000000c`75bf9430 0000d54a`e500dcca 0000012d`c5929670 00000000`000000a0 : VCRUNTIME140!memcpy+0x17d
0000000c`75bf9430 00007ff6`a37bced7     : 0000012d`873e4054 0000000c`75bf95a8 0000000c`75bf96a0 00000000`00000000 : MassEffect1+0x154466
0000000c`75bf9460 0000012d`873e4054     : 0000000c`75bf95a8 0000000c`75bf96a0 00000000`00000000 efcdab89`67452301 : MassEffect1+0x14ced7
0000000c`75bf9468 0000000c`75bf95a8     : 0000000c`75bf96a0 00000000`00000000 efcdab89`67452301 10325476`98badcfe : 0x0000012d`873e4054
0000000c`75bf9470 0000000c`75bf96a0     : 00000000`00000000 efcdab89`67452301 10325476`98badcfe ffffff60`c3d2e1f0 : 0x0000000c`75bf95a8
0000000c`75bf9478 00000000`00000000     : efcdab89`67452301 10325476`98badcfe ffffff60`c3d2e1f0 00007fff`00000007 : 0x0000000c`75bf96a0


STACK_COMMAND:  ~0s; .ecxr ; kb

FAULTING_SOURCE_LINE:  D:\a\_work\1\s\src\vctools\crt\vcruntime\src\string\amd64\memcpy.asm

FAULTING_SOURCE_FILE:  D:\a\_work\1\s\src\vctools\crt\vcruntime\src\string\amd64\memcpy.asm

FAULTING_SOURCE_LINE_NUMBER:  304

FAULTING_SOURCE_SRV_COMMAND:  https://devdiv.visualstudio.com/DevDiv/_apis/git/repositories/msvc/items?path=src/vctools/crt/vcruntime/src/string/amd64/memcpy.asm&versionDescriptor[versionOptions]=0&versionDescriptor[versionType]=2&versionDescriptor[version]=c43ed475648ceb83f127a0d9ffdf852ac15dcede&resolveLfs=true&$format=octetStream&api-version=5.0&download=false

FAULTING_SOURCE_CONTROL_TYPE:  git

FAULTING_SOURCE_PROJECT:  DevDiv

FAULTING_SOURCE_REPO_ID:  msvc

FAULTING_SOURCE_REPO_URL:  https://devdiv.visualstudio.com

FAULTING_SOURCE_CODE:  
No source found for 'D:\a\_work\1\s\src\vctools\crt\vcruntime\src\string\amd64\memcpy.asm'


SYMBOL_NAME:  VCRUNTIME140!memcpy+17d

MODULE_NAME: VCRUNTIME140

IMAGE_NAME:  VCRUNTIME140.dll

FAILURE_BUCKET_ID:  NULL_CLASS_PTR_READ_c0000005_VCRUNTIME140.dll!memcpy

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  14.42.34433.0

FAILURE_ID_HASH:  {bc8b00b3-ca62-ebed-609e-3e469a2ca9a0}

Followup:     MachineOwner
---------

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