10 months ago
[PC] Mass Effect Legendary Edition Crashing on Launch
I have nearly 300 hours in MELE. Suddenly, one day I just stopped being able to run any of the games. The initial loading screen shows for three seconds, then kicks me back to the laucher. I've already tried moving my Documents>BioWare>Mass Effect Legendary Edition files, redownloading vcruntimes, running as admin, and diabling overlays. After analyzing the crash dumps, each game is basically having the same problem: ExceptionCode: c0000005 (Access violation)
Any help is greatly appreciated.
KEY_VALUES_STRING: 1 Key : AV.Dereference Value: NullClassPtr Key : AV.Fault Value: Read Key : Analysis.CPU.mSec Value: 0 Key : Analysis.Elapsed.mSec Value: 547 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 1 Key : Analysis.IO.Write.Mb Value: 0 Key : Analysis.Init.CPU.mSec Value: 46 Key : Analysis.Init.Elapsed.mSec Value: 4021 Key : Analysis.Memory.CommitPeak.Mb Value: 145 Key : Analysis.Version.DbgEng Value: 10.0.27725.1000 Key : Analysis.Version.Description Value: 10.2408.27.01 amd64fre Key : Analysis.Version.Ext Value: 1.2408.27.1 Key : Failure.Bucket Value: NULL_CLASS_PTR_READ_c0000005_VCRUNTIME140.dll!memcpy Key : Failure.Hash Value: {bc8b00b3-ca62-ebed-609e-3e469a2ca9a0} Key : Failure.Source.ControlType Value: git Key : Failure.Source.FileLine Value: 304 Key : Failure.Source.FilePath Value: D:\a\_work\1\s\src\vctools\crt\vcruntime\src\string\amd64\memcpy.asm Key : Failure.Source.Project Value: DevDiv Key : Failure.Source.RepoId Value: msvc Key : Failure.Source.RepoUrl Value: https://devdiv.visualstudio.com Key : Failure.Source.SourceServerCommand Value: devdiv.visualstudio.com/DevDiv/_apis/git/repositories/msvc/items?path=src/vctools/crt/vcruntime/src/string/amd64/memcpy.asm&versionDescriptor[versionOptions]=0&versionDescriptor[versionType]=2&versionDescriptor[version]=c43ed475648ceb83f127a0d9ffdf852ac15dcede&resolveLfs=true&$format=octetStream&api-version=5.0&download=false Key : Timeline.Process.Start.DeltaSec Value: 23 Key : WER.OS.Branch Value: ni_release Key : WER.OS.Version Value: 10.0.22621.1 Key : WER.Process.Version Value: 2.0.0.48602 FILE_IN_CAB: MassEffect1.exe.14184.dmp NTGLOBALFLAG: 0 APPLICATION_VERIFIER_FLAGS: 0 CONTEXT: (.ecxr)rax=0000000c75bf94a0 rbx=0000000000000040 rcx=0000000c75bf94a0 rdx=0000000000000014 rsi=0000012d873e4054 rdi=0000000c75bf9480 rip=00007fff401a156d rsp=0000000c75bf9428 rbp=00000000ffffffec r8=0000000000000040 r9=0000000000000054 r10=00007fff40190000 r11=0000000c75bf9568 r12=0000012dbaf7c7e0 r13=0000012d873e3f80 r14=0000000000000014 r15=0000000000000001 iopl=0 nv up ei ng nz na pe cy cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010283 VCRUNTIME140!memcpy+0x17d: 00007fff`401a156d c5fe6f02 vmovdqu ymm0,ymmword ptr [rdx] ds:00000000`00000014=?? Resetting default scope EXCEPTION_RECORD: (.exr -1)ExceptionAddress: 00007fff401a156d (VCRUNTIME140!memcpy+0x000000000000017d) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: 0000000000000014 Attempt to read from address 0000000000000014 PROCESS_NAME: MassEffect1.exe READ_ADDRESS: 0000000000000014 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000000000014 STACK_TEXT: 0000000c`75bf9428 00007ff6`a37c4466 : 0000000c`75bf9430 0000d54a`e500dcca 0000012d`c5929670 00000000`000000a0 : VCRUNTIME140!memcpy+0x17d 0000000c`75bf9430 00007ff6`a37bced7 : 0000012d`873e4054 0000000c`75bf95a8 0000000c`75bf96a0 00000000`00000000 : MassEffect1+0x154466 0000000c`75bf9460 0000012d`873e4054 : 0000000c`75bf95a8 0000000c`75bf96a0 00000000`00000000 efcdab89`67452301 : MassEffect1+0x14ced7 0000000c`75bf9468 0000000c`75bf95a8 : 0000000c`75bf96a0 00000000`00000000 efcdab89`67452301 10325476`98badcfe : 0x0000012d`873e4054 0000000c`75bf9470 0000000c`75bf96a0 : 00000000`00000000 efcdab89`67452301 10325476`98badcfe ffffff60`c3d2e1f0 : 0x0000000c`75bf95a8 0000000c`75bf9478 00000000`00000000 : efcdab89`67452301 10325476`98badcfe ffffff60`c3d2e1f0 00007fff`00000007 : 0x0000000c`75bf96a0 STACK_COMMAND: ~0s; .ecxr ; kb FAULTING_SOURCE_LINE: D:\a\_work\1\s\src\vctools\crt\vcruntime\src\string\amd64\memcpy.asm FAULTING_SOURCE_FILE: D:\a\_work\1\s\src\vctools\crt\vcruntime\src\string\amd64\memcpy.asm FAULTING_SOURCE_LINE_NUMBER: 304 FAULTING_SOURCE_SRV_COMMAND: https://devdiv.visualstudio.com/DevDiv/_apis/git/repositories/msvc/items?path=src/vctools/crt/vcruntime/src/string/amd64/memcpy.asm&versionDescriptor[versionOptions]=0&versionDescriptor[versionType]=2&versionDescriptor[version]=c43ed475648ceb83f127a0d9ffdf852ac15dcede&resolveLfs=true&$format=octetStream&api-version=5.0&download=false FAULTING_SOURCE_CONTROL_TYPE: git FAULTING_SOURCE_PROJECT: DevDiv FAULTING_SOURCE_REPO_ID: msvc FAULTING_SOURCE_REPO_URL: https://devdiv.visualstudio.com FAULTING_SOURCE_CODE: No source found for 'D:\a\_work\1\s\src\vctools\crt\vcruntime\src\string\amd64\memcpy.asm' SYMBOL_NAME: VCRUNTIME140!memcpy+17d MODULE_NAME: VCRUNTIME140 IMAGE_NAME: VCRUNTIME140.dll FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_VCRUNTIME140.dll!memcpy OS_VERSION: 10.0.22621.1 BUILDLAB_STR: ni_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 IMAGE_VERSION: 14.42.34433.0 FAILURE_ID_HASH: {bc8b00b3-ca62-ebed-609e-3e469a2ca9a0} Followup: MachineOwner ---------