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mac37man's avatar
mac37man
2 years ago

[PC] ME3 co-op crashes

Hi guys, Im pretty sure I am not the only person who is experiencing intermittent crashes with the Mass Effect 3 Multiplayer sessions.  The game seems to freeze and then suddenly exits to deskt...
mac37man's avatar
mac37man
2 years ago

@holger1405 

I repaired the game via the new EA Launcher, which did not work and I crashed in a session again.

1) For "DISM.exe /Online /Cleanup-image /Checkhealth", I have error: 87, Attached screenshot "CheckHealth".

2)  For "DISM.exe /Online /Cleanup-image /Restorehealth", I did not have any errors and operation completed successfully. Attached screenshot "RestoreHealth"

3) For "sfc /scannow", it mentions that it found some corrupted files. Attached Screenshot "Scannow"

holger1405's avatar
holger1405
Hero+
2 years ago

@mac37man 

Regarding Checkhealth, the command is missing the spaces, that is why it throws this error.

But it should be fine because "Restorehealth" did run fine.

Press the Windows key > Write "CMD" (Without the quotation marks) > Right click on "Command prompt" in the search results. > Run as administrator.

  • Copy "findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt" (Without the quotation marks at the beginning and end.) into the prompt of the command prompt. > ENTER.

  • Upload the "sfcdetails.txt" that is now on your desktop. 

Then:

Please preform a clean boot and test the Game in clean boot mode.

In clean boot:
- Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
- Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
- Make sure any CORSAIR/Razor/Asus software you might have is disable or deinstalled and that your GPU & CPU are not overclocked.
- Make sure only your Mouse and keyboard are connected to the PC.

  • mac37man's avatar
    mac37man
    2 years ago

    @holger1405 

    For the latest instruction, I had some problems entering it. [attached screenshot] 

      • mac37man's avatar
        mac37man
        2 years ago

        @holger1405 

        Sorry for the late reply. 

        You wont believe this but a Multiplayer test session completely destroyed my PC 😕

        I've had to send it for repairs lol.

        Once it comes back after a few weeks, I will see if the problem persists and try to follow your guidance again.

        Life and its surprises.

        Thank you for your assistance still @holger1405 🙌

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