Re: BUG ME2:LE Crashing on Haestrom during Tali Dossier mission

I have 3 possible audio outputs and I have tried with all 3. 

Built-in Realtek speakers, Crashed at door with no audio clip.

Headphone jack, Crashed at door with no audio clip.

ASUS VG249 Monitor Speakers via HDMI (This is what I normally play it through), Audio clip begins, but still crashes at door.

Checked all drivers and it says they're all up to date.

dxdiag results attached.

Wife played all 3 games through all 3 outputs depending on whatever setting I left my computer on (Headset technically runs through the same Realtek driver as speakers and I play some online games with friends). Not sure what output she was using when running through Haestrom.

@Boomer_Fynix  It may or may not have anything to do with these crashes, but your C drive has less than 5 GB free.  Clearing another 15+ GB would be ideal, but another 5 should at least eliminate this as a source of the issue.

Please also run a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

I'm not sure if it makes any difference, but Steam and all of my games are installed on my D:\ drive that has over 3TB available.

I didn't realize I was running that low on space so I cleaned up my HD and was able to free up an extra 20GB on my C:\ drive.

I ran the PowerShell commands for both drives just to be sure.

Results for C:\

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Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19041.985

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

--

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

Results for D:\

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Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19041.985

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

--

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

@Boomer_Fynix  It looks like sfc accomplished something, at least.  Does the game work now?  If not, please try playing in a clean boot:

https://www.windowscentral.com/how-clean-boot-windows-10

When you reboot, go through the Task Manager's background processes list and shut down anything that doesn't absolutely need to be running, so basically anything other than Windows services and your graphics drivers.  If you use a third-party antivirus, please disable that as well, at least long enough to test.

I ran a clean boot just as instructed, but it didn't seem to help. On a hunch I ran yet another file verification in the clean boot and after 2 hours it found and fixed 12 more files. I restored my boot settings and restarted my system. I'm not sure what happened, but I was finally able to move forward! I played a few minutes before creating a new save. Whatever the problem was, it seems to be fixed. Thanks for the help! Here's hoping it lasts!

@Boomer_Fynix  It's possible that your antivirus prevented the original repair from working properly, or that some other service did.  It's also possible that the original repair didn't work for no good reason.  (I like to blame Origin.)  Whatever the case, I'm glad to hear you can play now.

@puzzlezaddict 

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puzzlezaddict wrote:

(I like to blame Origin.) 

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🤣🤣🤣

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@holger1405 wrote:

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LOL, and I totally deserved that.

But in my defense... Origin.

@puzzlezaddict 

🤣 😂