I do not really believe we will get ANY help.
I just finished my 4th chat, for a second time i've been told "someone" will contact me regarding that issue /like last time, but no one ever reply/.
It seems they have no clue where is the problem, and they deceive use with the help promise.
This is how i see it, cause there are more and more topics about that issue and no one from EA is even taking a part of conversation.
FINALLY !
It took hours on chat + a lost of emails with EA Specialist, but finally MEA is connecting EA server.
So, as i predicted from very beginning, problem wasn't on my side. EA Specialist found out, that there is some unknown error which was caused by - more or less - Origin Access.
I bought standard version of MEA after the trial and game was working fine; then at some point i bought Origin Access, and my standard version been upgraded to deluxe version.
After one month my Origin Access expired, my deluxe version should revert to standard version again and it did, but that process left some trace on my account and probably that was the reason which didn't allow game to connect servers again /reinstall didn't help too/.
So EA Specialist remove MEA from my account, including all the data left from trial, standard and deluxe version; then she regranted the game and VOILA, it's working again !
So for everyone with connections problem - if you have same issue, and before that you been using trial, standard and/or deluxe on MEA on your account, just contact EA help and ask them to remove the game from your account and to regrant after - maybe it will help.
Many thanks Lillian F. from EA Help.
Hi,
Do anyone of you guys still have the same issue?
It won't connect after Origin Access expired.
Had a chat with some indian guys, but I can't talk about it, and stay calm at the same time...
He said game is not supported anymore, I can choose a different one from a list. Wtf?
iv spoken to about 4 support so called "helpers" and they just keep trying to get me to speak to my ISP which clearly isnt the problem as someone posted the fix right on this thread i even told the guy but they just wont listen its getting frustrating
hy guys! i had the same issue, but i took time to talk to EA chat support and after 4 attempts and consultants, it was resolved. The solution was to in fact remove completely mass effect from my account and add it back again. So please take the time to walk through every step with EA chat. they are very supportive and helpful!
Ok its been sometime since I was last here but essentially the issue was server side and it was because of Me owning the game prior having Origin access and when I lost access it did something to the game. If your having issues you will want to contact support and tell them you cant connect, they managed to get it working again and fixed it by tinkering with somethings server side
