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I have had this happen multiple times. The fix for me usually was save and reload, or exit to Normandy and come back. Most glitches I have seen on this game a save and reload fixes the issue....if you can save and aren't in combat that is.
Companions stuck in the Tunnels below Feros after talking to crazy guy....save and reload.
Stuck looking in wrong direction....menu or save and reload.
Can't use anything after leaving Mako, save and reload.
Was on Mavignon, system of Han in the Gemini Sigma and I stopped the mako over the Engine debris there. The interaction on the debris and Mako was available, but my key to use them was inoperative. I was pressing and nothing was reacting between the two object. I could still open menu and do anything else, but those two were inoperative. Also, when I say over, like half of the engine debris was under the mako who was split by it.
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