Re: Mass Effect 2 C++ Runtime Error

Hello fellow EA worker.

thanks for the answer. I dont have Mass Effect 2 on origin but on CD. What to do there?

@MahatmaGhandi61

Can you try EA_Ursulas' suggestions above please.

I did already. Sadly without success. Maybe the fail message is importent:

General protection fault!

History: memcpy() Address = 0x5edb5108 (filename not found) [in C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll]
GImage::GImage() Address = 0x682026 (filename not found) [in C:\Program Files (x86)\EA Games\Mass Effect 2\Binaries\MassEffect2.exe]
GImage::GImage() Address = 0xbac6e1 (filename not found) [in C:\Program Files (x86)\EA Games\Mass Effect 2\Binaries\MassEffect2.exe]
GImage::GImage() Address = 0xbe1f7b (filename not found) [in C:\Program Files (x86)\EA Games\Mass Effect 2\Binaries\MassEffect2.exe]
GImage::GImage() Address = 0x90233d (filename not found) [in C:\Program Files (x86)\EA Games\Mass Effect 2\Binaries\MassEffect2.exe]

@MahatmaGhandi61

As this is almost certainly an issue with your Visual C++ installation, please manually run the following installers:

C:\Program Files (x86)\Origin Games\Mass Effect 2\__Installer\vc\vc2005\redist\vcredist_x64.exe

C:\Program Files (x86)\Origin Games\Mass Effect 2\__Installer\vc\vc2005\redist\vcredist_x86.exe

Let us know if the issue persists after that.

I dont have a "_installer" folder..

only Binaries

        BioGame

        Data

        Docs

        Engine

And I have mass effect on DVD not CD.

@MahatmaGhandi61

Can you post your Dxdiag report so we can take a look please?

http://help.ea.com/en/article/how-to-gather-dxdiag-information/

it says I dont have cases with you but anyway, here is..

@MahatmaGhandi61

Thanks for posting your Dxdiag. A few things to try:

• Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Set your monitor refresh rate to 60 rather than the 75 it is set to now
• Update your video drivers using this download: http://www.nvidia.com/download/driverResults.aspx/96073/en-us

Let us know how you get on after those steps, thanks.

Hello, I had the same issue and when reading MahatmaGhandi61's error log, I saw that it mentioned "General protection fault!" this usually refers to an issue of authentication or administrator rights, and indeed, running the program as administrator fixed my problem.