AHQ a public forum ,since it would involve accessing your account which we cannot do. In order to solve your problem you will need to speak with at game advisor at EA Customer support: https://help.ea.com/contact-us
For any issues redeeming game codes/packs or points, please follow these steps to contact a game advisor for more help:
1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.
2. Where it says: ’What Can We Help you With’, type in ‘FIFA 2014’
3. Click Find Solutions
4. Select "Billing/Purchasing" from the drop-down list and also select your platform from the list.
5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"
The Window Will Open...
You’ll now see the currently available contact options. These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.
For customers in North America:
- Select "Call me."
- Enter your phone number.
- Select "Submit."
For Customers outside of North America:
- Go to the "choose a contact method" section
- Contact us using the telephone number provided within the listed opening hours
Please be aware that it is likely that the agent you speak to will need to confirm information on this account.
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Hope this helps
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***Please note...I do not work for EA/Origin. Questions belong in the forums.
I don't answer questions via PM. AHQ is "Player-to-Player" technical self-help forum
