@EA_Shepard
Judging from @Quality_Waffles N7HQ, it looks like they have played 6 games. There are some credits and unlocked inventory. But:
1) all challenges are at zero (which would be the case since Retaliation DLC isn't enabled).
2) No gifted Reckoning gold character (since Reckoning DLC not enabled).
Community Manager@DoctorDAM From experience, this happens when they are in the wrong account, they unlinked whatever platform they were on or they merged accounts. That data is all server-side and linked to your BioWare ID so it cannot just get deleted. On the chance there was an account merger or an unlink, that data would be gone. There is, sadly no undo on that one.
Hi @EA_Shepard
Are we perhaps off-topic? From my reading of the OP, the issue is just that he recently got ME3 and cannot get the DLC (as many others have reported).
Not that he had ME3 previously and lost his progress data (characters, etc.).
Or perhaps I'm just confused.
Community Manager@EA_Shepard Sorry for not responding right away, I was fairly busy this week. But, @DoctorDAM is correct the issue I'm having is with the DLC being missing, not my character data. Honestly, I'm not sure why it works without the DLC, but I have had other players be able to join my MP matches before. From what I've read previously you used to be able to download the DLC separately from the EA website, not sure if it would work but if someone had the files I could try using them.
