EA_Illium
EA Staff (Retired)
EA Staff (Retired)Re: Mass Effect Andromeda Missing Online Access Error
Hi @Panda0709 Can you try going through the following steps and let us know if you notice anything change:
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
- Check for additional content
- Press the Xbox "X" button on your controller > Select My Games and Apps
- Under Games, scroll to your game and press Start
- Select Manage Game and add ons > Select the Game (will shows version) on the right (top choice of the three)
- Then Manage Installation on Xbox one > Should show additional downloads and files if needed
- Delete local save
- Press the Xbox button on your controller to open the guide, and then select My games & apps.
- Highlight the game, press the Menu button on your controller, and then select Manage game & add-ons.
- In the menu on the left side of the screen, scroll down to Saved Data, then highlight the saved data for your gamertag on the right and press the A button on your controller.
- You'll be prompted to confirm deletion of this game save data:
- Delete from console removes the local copy of this save. You can get it from the cloud the next time you play.
- Delete everywhere removes your saved data from this console, the cloud, and all other consoles you play on.
- Cancel leaves your data intact.
