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Anonymous's avatar
Anonymous
12 years ago

Re: ME3 Grissom Academy freezes/glitches/crash

I will provide you several workarounds, please accept as a solution if one of following steps helped you to solve this issue. If not, please respond that we can look for other possible solutions.

To make sure that no corrupt data causing your issue, you should clear your cache:

  1. From the dashboard, click on My Xbox.
  2. Select System Settings.
  3. Select Storage.
  4. Highlight Hard Drive Device.
  5. Press Y to select Device Options, then Clear System Cache.
  6. Reboot your console.

Redownload the updates for the game. NOTE: Not all games have a Title Update File.

  1. From the Dashboard, click on My Xbox.
  2. Select System Settings.
  3. Select Storage.
  4. Select Hard Drive Device by pressing A.
  5. Select Games and Apps.
  6. Select Game Title.
  7. Delete Title Update File.
  8. Restart Game.
  9. Download the update when prompted.

Cheers                                                                                                                                                                       
Basti

15 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago
    Nope didn't work. Still mutes the characters and freezes at the end. And I tried online and offline from interwebs. Next solution.
  • Anonymous's avatar
    Anonymous
    12 years ago

    Okay have you alread tried to completely uninstall Mass Effect 3 from your console, delte your Gamertag after and re-download your Gamertag in order to install ME3 after? Which model of the 360 do you own?

    Cheers

    Basti

  • Anonymous's avatar
    Anonymous
    12 years ago
    Tried that and still didn't work. And I have 360 slim version.
  • Anonymous's avatar
    Anonymous
    12 years ago
    I have a solution of my own that I give you. Make a(n) update/patch that will allow players to skip the mission and reap the benefits from the mission aka everything/every item will either be up for sale or be placed on the normandy. And you gain all war assets from the mission as well. This will help me and anyone else that has this problem. Please reply faster or get someone else not trying to be mean but the faster this is done then it will be one less to deal with. I know you have to help others as well but this wait time is outrageous. Thank you.
  • Anonymous's avatar
    Anonymous
    12 years ago

    At this point I recommend to backup your data on an external hard drive to format your system. We went through the most basic workarounds, it might as well that this is an issues with your disk. Do you know someone who owns the game to check his/her disk in your console?

    Cheers

    Basti

  • Anonymous's avatar
    Anonymous
    12 years ago
    I am already using a hard drive so that's not the case. And I don't know anyone who has this game. But in past experiences of a similar issue both my and my friends disks did not work.
  • Anonymous's avatar
    Anonymous
    12 years ago

    I meant to backup your files on an external hard-drive or other flash drive and then format your system. This will delete all your data from your console and reset it to factory default. After that, you can re-download your Gamertag profile and move all data from your external drive back on your Xbox HD.

    Cheers

    Basti

  • Anonymous's avatar
    Anonymous
    12 years ago
    First I don't have a computer working. And I don't have any flash drive that can hold more that 20GB so can you give another solution that doesn't involve me deleting everything.
  • Anonymous's avatar
    Anonymous
    12 years ago

    I can understand your frustration. You don't need a PC in order to backup your data on a flash drive, maybe you can delete some data which you don't use or just download afterwards if you have a smaller drive.

    I have done some research and it seems this issue was addressed in a fix from around March 27th. Could you please check if you can download the DLC directly from the XBL store or if there is a fix available in your store. Some players mentioned that doing a side mission which requires disk 2 helps as you don't need to change the disk again if you return to enter the grissom acadamy. 

    Which language version do you have and what is the language of your Xbox system?

    Cheers

    Basti

  • Anonymous's avatar
    Anonymous
    12 years ago
    I have deleted all I can from my hard drive but it's still way too much. And no I unfortunately did not find a patch or fix in the store. I tried doing a mission and going back to the academy on disk 2 but still didn't work. I have the English/US version. And I've read this similar issue on Italian versions but the freeze is before the cutscene and this problem is before entering the mission after the cutscene so it must be a loading bug.
  • Anonymous's avatar
    Anonymous
    12 years ago
    Does it really matter what version it is though? Aren't they the same but in different languages or in someway different?
  • Anonymous's avatar
    Anonymous
    12 years ago

    It should not, I just try to get as much data as possible to rectify or exclude possible reasons. The most possible workarounds gor already checked, it could be still an issue with the software, with your disk or the console itself. Unfortunately it is hard to tell for us what is causing this problem.

    Might sound weird but you could just try to change the language of your console (your audio ingame should be still EN but it might be that you are getting subtitles). If it would work you could just change the language afterwards.

    If the disk is causing trouble (because of a scratch as an example), there is not much we can do here and we can only check this if you are able to get a similar disk from somebody. There are some cases where the laser of the console is misaligned and that can cause trouble with some loading intense part of some games but mostly with the old and not the slim version of the console. It might be that the hard rive is corrupted, but I doubt it as if it is a physical damage it would cause problems with other games. 


    It can be related to a corrupted savegame file, we could rectify this if you were able to check this out with a different savegame.

    How is your console positioned? Is clear airflow garantueed with the way your console is placed on your shelve of other furniture? 

    Cheers

    Basti

  • Anonymous's avatar
    Anonymous
    12 years ago
    I tried changing the language and still didn't work but something I noticed was that there is a problem with the audio or vocals for the level only caused by disk or console. It could be that some of the audio got corrupted as well as loading so most likely disk. But I have two copies of the game (should've told you this earlier) and both don't work which is strange. I do though have the misaligned laser but for some reason it doesn't affect the disk too much because other games work just fine; even if I play the game for hours every day. Another thing to add is that I had any other freezing issue that I posted with the mars mission with the same stuff that's happening now and with help, I got it fixed. Now in this case repeating the thing I did doesn't help... I don't know where I'm going with this but if you can get something from this... Solution or an end.
  • Anonymous's avatar
    Anonymous
    12 years ago
    So corruption is probable so I'm going to get a new one just in case but it doesn't mean to forget about this though; so ya reply at your earliest convenience please.
  • Anonymous's avatar
    Anonymous
    12 years ago
    I almost had the solution, it loaded Shepard talking and the transmission halfway then it bugged out. This was after I was continuing the story and loading back to an earlier save. I was so close so now I know it can be fixed but to know how is a different question..

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