Re: [Old Report] Unable To Launch Game Through Steam/EA App

@SwordFox5208 

I can't say what exactly is blocking the game for you either, we however have made every reasonable troubleshooting attempt.

This might be a problem inside the OS or something blocking Link2EA or a different function on your system.
An account problem is possible too.

@holger1405

I appreciate the assistance too. Its been very frustrating, but I had to resort to a workaround that was on the game's discussion forums on Steam (and mentioned occasionally here in these forums). Surprisingly enough that worked like a charm even though I shouldn't have had to use it to begin with. 

This tells me that something in the EA App doesn't like my system or vice versa and either way this means I may not be able to launch the game through the EA App or Steam because Link2EA is somehow borked with my install of Windows 10. I don't know why they made this cross-platform communication a separate process from the main app, but they have their reasons.

I bet if I bought and installed a game exclusively through the EA App it would work as intended, since that would (in theory) not require the use of Link2EA since it comes from within the app itself unlike games bought in Steam. I will test this with a purchase of the OG ME3 since its on sale (and I don't mind showing the devs of the series a little love for their time and effort in making the ME universe). 🙂

In the end I can play MELE again, though I'd prefer if the EA App and my system could get along when it comes to games I purchased on Steam.

And since its December 24th as I post this, I hope everyone is cozy and enjoying the company of friends and family on this holiday. So happy holidays, guys! 🙂

What was the fix that worked for you? I tried everything.

@edcarrijo

Reinstalling an older version of Origin, basically. Its more involved than just that though, but it finally allowed MELE to be launched (though I did it from Origin).

But as I said in my previous post, I shouldn't have to rely on such workarounds. I'd have preferred to use the intended methods offered by the EA App, as that is what is officially supported. But because every reasonable attempt to get MELE to work with the EA App had failed, I had to resort to something of a more technical workaround involving reinstalling Origin on the side specifically so MELE would be playable again. A workaround that was posted in the MELE community forums on Steam and mentioned on EA's forums too a couple of times.

your previous answer to about using  Revo Uninstaller worked to fix this for me

It was not Launching I followed you instructions and it fixed it form me.

Revo uninstaller

Instructions are posted on this site

@Hammersmith1 

Good to hear, have fun gaming!

I had tried everything I could find on the forum, even formatting the computer, and a clean Windows installation didn't work. However, today I found a solution that worked instantly. So, if you, like me, have tried everything you found, give this a shot, as it will solve the issue:

What was happening were errors in the Registry after installing the game in Windows 10 and 11.

• Click the Start icon and type in "Registry". The Registry Editor Utility should appear immediately.

• Now that the Registry Editor is open, in the lefthand pane, navigate to:
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Bioware

• Now, in the righthand pane, you should see one entry named "(Default)". Double click it and then click "OK" in the window that pops up to remove the "Value Not Set" message.

• Doubleclick the second entry.
  
  In the window that pops up, enter "displayname" in the Value name field and "Mass Effect™ Legendary Edition" in the Value data field. Click OK to save it.

• Doubleclick the third entry.
  
  In the window that pops up, enter "install dir" in the Value name field and "C:\Program Files (x86)\Steam\steamapps\common\Mass Effect Legendary Edition\" in the Value data field.
  
  If this is not the directory of your MELE install, change it to the correct one,
  
  Click OK to save it.

• Doubleclick the fourth entry.
  
  In the window that pops up, enter "locale" in the Value name field and "en_US" in the Value data field. (or your specific region)
  
  Click OK to save it.

• Doubleclick the fifth entry.
  
  In the window that pops up, enter "product guid" in the Value name field and "{068668C4-0B89-4431-A749-1829F845DB87}" in the Value data field.
  
  Click OK to save it.

Credits to Jonathan J. O'Neill, I found this solution in the MELE community on Steam.

I tried the Revo uninstaller attempt, twice, and it still fails.

When trying to open MELE through Steam, it opens a dialog from EA saying "Preparing Game.." for several seconds. Then the dialog box goes away and nothing happens.

Starting MELE directly through EA app produces a similar result.

I appreciate  your effort with troubleshooting, but this does not appear like an isolated client side incident. Do you have any other ideas?  

Thank you

@d51de96888b23b30 

If you don't tag someone with @ > username ( @holger1405 for example) nobody knows whom you are addressing.

@edcarrijo

I did something like this already after the reasonable troubleshooting didn't work. Turns out most of the keys were already present and that still still didn't allow the game to launch. This just further cemented that something about the EA App or my PC was just being very disagreeable.

And yet once I got the older version of Origin installed and "configured", I was able to get MELE to launch straight away as long as I used Origin to do it. That part is the real headscratcher; why would Origin work and EA App doesn't? I have no answer for that. So for me it means I have to use Origin if I want to play MELE (while that workaround lasts).