Forum Discussion

Hero+

Re: Origin download stuck on preparing

Try to clear your Origin cache.

All settings in Origin (only in Origin not in the games) are back to default settings after this.)

   - close Origin completely. (right click on the Origin symbol in the task bar > close)
   - Press the Windows key and "R" at the same time.
   - Type or copy "%ProgramData%/Origin" (without quotes) > hit ENTER
   - Delete all the files and folders in the Origin folder, except for the "LocalContent" folder. (The "LocalContent" folder must remain untouched.)

    - Delete the "Mass Effect 3" folder inside the "LocalContent" folder.
   - Press the Windows key and "R" at the same time.
   - Type or copy "%AppData%" (without quotes) > hit ENTER
   - Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder
   - Delate the "Origin" folder inside the "Roaming" folder
   - In the address bar of your Windows explorer click on the word "AppData".
   - Open the "Local" folder
   - Delate the "Origin" folder inside the "Local" folder
   - Restart your PC. > test

7 Replies

pwnzerer007
9 years ago
thanks alot but no luck still cant play me3
holger1405
Hero+
9 years ago
@pwnzerer007

Close Origin completely. (make sure that "safe mode downloading" is enabled before you close Origin.)

Go to your ">drive<:\Program Files (x86)\Origin Games" folder and move the "Mass Effect 3" folder to a different place.

Run Origin as Administrator (right click the Origin exe > run as Administrator) and start the download. > If the download works, pause the download after 30 seconds.

Copy the content of the old "Mass Effect 3" folder into the new "Mass Effect 3" folder under ">drive<:\Program Files (x86)\Origin Games".

Resume the download.
pwnzerer007
9 years ago
I figured it out , i deleted the entire origin folder from program data and app data and that worked for me :D thank you so much you are a hero !!!!!!
AoyamaTatsuya
Seasoned Newcomer
6 years ago
@holger1405 Thank you so much. I had this problem as well as downloading the video game itself, because of the biggest slowdown. At least I get it from you. You are expert. I will get your strategy.
ranu212
6 years ago
thanks bro
twasbrilligand
5 years ago
Worked for me too with Battlefield V, thanks!
Leviathan_lol
5 years ago
@pwnzerer007 Holy hell!! its been 7 hrs of googling and none of them really worked. so try this:
1) check if the disk is on NTFS file format.
2) just go to file location. (task mannager > *right click origin, open file location) > close origin in task mannager > right click origin in file location > properties > compatability tab > *check run as admin box > restart pc > run origin. fixed for me.
3) reinstalling all those C++ files are a waste of time. if u did heres a link for all of em.
https://www.techspot.com/downloads/downloadnow/6776/?evp=ab20b3eff9233dce2d23bb505386cf4c&file=1

but yea.. the run as admin was the only stuff u have to do... i feel soo dumb now.. and yea.. make sure origin is totally closed.. some ppl have origin on run when pc is switched on.