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Tcrumpen's avatar
Tcrumpen
6 years ago

Re: [PC] Can't connect to Mass Effect 2 Servers to verify DLC

@holger1405 wrote:

@Tcrumpen 

Tcrumpen wrote:

No mods, and in game i can login to EA online via the laptop however when i put in the Network Access code for Cerberus it then gives me a failure to connect to servers error. Happened over multiple days, can't imagine those servers have been down for that many consecutive

As said, this codes is outdated, you don't need it anymore on PC.

And the servers are up.

Are you on a private or a public (university) network?
Does your EA Account email address or username contain special characters?

Restart your router in this way:
Pull the power plug > wait 5 minutes > return the power plug
If that not helps, shut down your Windows firewall and disable the real-time scanner of your antivirus software.. (just for testing purpose, don't forget to activate the firewall and the antivirus software later on.)
Should it work after you disabled the firewall, here is a description how to allow a program to communicate through the firewall.

Tried all those steps and no luck, it's allowed on the firewall completely both on private and public networks, i am using my own internet in a flat not university or school etc. Also no my EA account is just a googlemail account

 

Edit: I saw that EA is now proving all the DLC free of charge, could i just download those and re-install them that way?

10 Replies

  • holger1405's avatar
    holger1405
    Hero+
    6 years ago

    @Tcrumpen 

    Tcrumpen wrote:

    Edit: I saw that EA is now proving all the DLC free of charge, could i just download those and re-install them that way.

     

    They are not free of charge, just free to download for people that own them on a disc installation. 

    So they won't verify either in your case. 

     

    You are sure you're logged in with the same account you bought the DLCs with?

  • Tcrumpen's avatar
    Tcrumpen
    6 years ago
    @holger1405 wrote:

    @Tcrumpen 

    Tcrumpen wrote:

    Edit: I saw that EA is now proving all the DLC free of charge, could i just download those and re-install them that way.

     

    They are not free of charge, just free to download for people that own them on a disc installation. 

    So they won't verify either in your case. 

     

    You are sure you're logged in with the same account you bought the DLCs with?

    It was a while ago that i bought them but i'm fairly certain it's the same account

  • Tcrumpen's avatar
    Tcrumpen
    6 years ago
    @holger1405 After all this time it was using my old hotmail account, i'm guessing there is no way to transfer that account is there?
  • GhostDragon2535's avatar
    GhostDragon2535
    6 years ago

    I'm having the same problem and have tried all of the instructions you listed without the problem being solved. I know that I have the same email address, I bought it on June 20th 2020 via Steam, I was never able to redeem anything on the first computer I tried it on. I believe I have the same DLC. It came with the Digital Deluxe Cerberus, Game, and Promo Key. I don't know what to do, help.

  • GhostDragon2535's avatar
    GhostDragon2535
    6 years ago

    The keys I got from steam say:

    Mass effect 2: Digital Deluxe Promo Key

    Mass Effect 2: Digital Deluxe Cerberus Key

    Mass Effect 2: Digital Deluxe Game Key

    I get this message when I open the game before the main menu pops up:

    " Error

    Communication with the mass effect 2 server was interrupted or has timed out. Please try again later."

    I click on the cerberus network and log into my EA account with no problems, the network key input opens up and no matter what I put in (any of my keys or even just the number 1) I get the exact same error message about the network.

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