@Daxmort wrote:
I'm so angry.
Yes, you are. and I can see why.
But please lets take a step back here, because there is lots of info in your post but not anything about the main problem.
It seems you can start the game just fine but the problem occurs at DLC authorization/connecting to the Allianz network?
So the game is in your Origin library and works fine?
Do you use any Mods?
I use no mods. It's been in my Origin library since I registered the key back in 2012.
There's literally no reason, as far as I know, that it should not be working. I have not done anything with the game other than play it, and the last time I actually played it was in 2015 or so, to play the multiplayer. Since then, it hasn't been on my computer. I wanted to play the multiplayer again--what with ME Legendary's lack of it--and I get those error messages.
After reading through the forums, it seems like a lot of people have had this issue, and it is *always* on EA's side.
And yes, this was a clean install, and I've tried turning all DLC on and off, as well as turning them on one at a time. Also tried uninstalling and reinstalling again afterwards. Same issue. Again, exactly the same as others I've seen complain about.
Community Admin@holger1405 Thanks for flagging to me, yes I'm not sure why that would be asked, we'll look into it.
@Daxmort Hey, can you restart your Origin and check again? If everything works now, great, and please let us know.
If it doesn't, please DM me and we'll chase up on getting this cleared up.
Thank you, @EA_David and @holger1405 , that fixed it, it's a relief to see my Geth Infiltrator again. Your help is much appreciated--and was much more straightforward than going through EA support.
Really, thank you.
Community AdminI have the same problem. I haven't directly contacted EA support yet though, so I could do that.
Please try, many support reps know this problem and should be able to help you without the drama @Daxmort had to endure.
If that don't works let us know.
Aaaand the contact us page is broken (perpetually loading). Brilliant.
Restarting the router, changing the region to English (if not already set this way), changing Browsers (preferably Internet Explorer), disabling add-ons especially anti-script and ad-block software or the windows firewall and the virus scanner for the contact attempt could help.
Here is an EA contact guide.
If all this fails and call becomes the only option, you can use a Voice-Over-IP service like Skype, Viber, or Google Voice for this call to reduce the cost. Just put your location in the Voice-Over-IP service to UK. (UK number +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)
More international Telephone numbers:
UK: +44 203 0141818
France: +33 4 81 68 08 08
Spain: +34 911 230 490
Germany +49 221 37 050 193
Austria: +43 720 88 33 49
Mexico: +52 33 4770 5297
Norwegian: +47 21 08 17 06
Dutch: +31 20 80 83 219
Swiss +41 225 18 10 05
Poland +48 22 39 70 840
You also could try EAs Support on Twitter or on Facebook.
Thanks. The support page happened to load today without me having to do anything extra. I will share my journey so far:
Live chat #1: Eventually suggested I run a clean boot. I did that and nothing happened. Advisor neglected to mention that I needed to keep Steam and Origin client services running.
Live chat #2: After a somewhat passive-aggressive introduction, we collectively figured out what I did wrong last time, so I did a clean boot with them enabled and nothing happened.
At this point, the live chat option stopped appearing, so I tried to call them. Turns out my network provider doesn't support that number. I managed to circumvent the live chat issue by changing my region to India...
Live chat #3: I was told that Mass Effect 3 had been "sunset" (okay, I'm not a pedant - I know what was meant) and that I should contact Steam support instead. I offered generating an MSinfo report but apparently that wasn't an option as we had "tried all the fixes".
I'm now trying to find another region which has a live chat option as it's still missing from the UK help screen.
Community Admin@EA_David Just in case you have the ability to and get the impression that you need to (for whatever reason), please don't take any action against any of the three advisors mentioned. They tried and were still somewhat helpful in narrowing things down. The above was not intended as a complaint against anyone in particular, and was rather an attempt at illustrating the difficulties I was having.
