This is a wireless controller? Did you tried it with the cable connected?
If you are on a PC try to repair the game.
(Origin: Game Library > Right-click the game cover > Repair)
(EA app: My Collection > Click on the three dots on the game cover > Repair)
(Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)
Than the troubleshooting steps become more complicated.
Please preform a clean boot and test the Game in clean boot mode.
Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
@holger1405Sorry for the delay, but I did the Boot you suggested and I had an issue with EA Background service, but I finally found it and got it turned back on.
Unfortunately, my controller still won't work in game. ☹️
Sorry, my bad, wasn't necessary in Origin, old habits die hard.
In the step with the "Services", enable the "EABackgroundservice" again. > then proceed with the test.
Ok, to make sure, in Steams Big Picture Mode, the Xbox Controller Configuration support is specifically checked?
(Steam menu > Steam > Settings > Controller > General Controller Settings.)
Your Controller is recognised in Big Picture mode as well?
(Steam menu > Steam > Settings > Controller > Big Picture Configuration.
Any you start the game from Big Picture Mode?
