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KoJotP's avatar
KoJotP
13 years ago
Solved

redeem/purchase online pass [edit: partially fixed but as following causing problems with From Ashes DLC]

Hello It's not a first time this happens, hopefully the last. I am unable to use Multiplayer feature of the game. I play on PC, purchased the game at pre-order through, purchased all the DLC, I have...
  • EA_Spectre's avatar
    EA_Spectre
    13 years ago

    Hi kojotp,

    Can you please open a new thread for your issue with the From Ashes DLC? Perhaps other players had a similar issue, but they will not "see" you as the thread still says "redeem/purchase online pass" in the title.

    Btw. if you don't hear back from our Game Advisors within this week, send me a PM.

    Thanks,

    Ursula

KoJotP's avatar
KoJotP
13 years ago

I figured out that the problem lies in authorisation of my code in EA database. They've lost it once already - when Op. Shieldwall was up and they screwed the pooch big time with lots of people being unable to connect for 2 days when they [Comment Removed - Admin.] their own database granting packs improperly, trying to fix it and messing up. I'm sure I wasn't banned, never did anything bannable and lately I'm only playing during operations - the only thing that could cause this recently was me using their own solution to other problem - with Op. Resurgence not registering properly. Probably that's when my code got unregistered. Well now it does while the whole game does not. 

Anyways - I wan't my game back, though I guess I would need to contact US live chat since the local support is slow as hell. 16 minute call, actually not a call since it was machine and crappy music playback, and automated response through e-mail is not quite top notch support I guess.

KoJotP's avatar
KoJotP
13 years ago

After three day, several power cycles, 6 attempts to contact - 5 of them successful though 2 dropped during conversation, the online pass that isn't there for PC finally work - only now from the Ashes don't

  • Nunatac's avatar
    Nunatac
    13 years ago

    Got the same problem with online pass on PC since yesterday - I contacted live chat advisor with no success in resolving problem - he "forward this issue to EA specialist team" now waiting for contact from them, maybe on Monday I will call them on phone.

    • 1ago's avatar
      1ago
      13 years ago

      I also got "forward to the expert team" from my first advisor - never heard from them. Strangely another live chat advisor I spoke to afterwards could just simply issue a new Online Pass, so it's purely a matter of luck if you're getting helped or not. I'd just try again with the live chat until you get someone who issues a new pass.

      • KoJotP's avatar
        KoJotP
        13 years ago

        I chatted with 4 advisors, though only since the 3rd one I insisted on new Online pass. I'm not sure whether that happened or not since I still have the exact same Product Code, but after the last Multi worked properly again. Unfortunately now From Ashes does not. I'm not in a hurry though anymore since, contrary to Multi, there is no events schedule and I can wait for the problem to be resolved. Nevertheless, despite the fact I sent them info about solution only working partially, I haven't been contacted since. I'm kinda busy at the moment anyways so I'll give them some more time.

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