Forum Discussion

Seasoned Novice

2 months ago

Solved

ME3 Product Key

I bought Mass Effect 3 on Steam some time ago, however I'm unable to play because it keeps asking for a "Product Key". I haven't even been able to launch the game. The only time I've been able to play was when I had EA Play.

ngl_phil
2 months ago
UPDATE!! It's working now!! I uninstalled the EA app at some point (I think by accident) and changed the launch on the Steam app. A long time ago I tried a controller layout tool and that possibly messed things up. So far all good now. Big thanks to EA_Mio and holger1405 for reaching out in such a timely manner. You both are amazing!!! Take care and see y'all in the fight for the galaxy! :D

9 Replies

EA_Mio
EA Staff (Retired)
2 months ago
Hi ngl_phil,

When you use the "Sign in as a different user" option, can you sign into the same EA account that you had EA Play with?
ngl_phil
Seasoned Novice
2 months ago
I tried it and it didn't work unfortunately. I never saw the CD key appear.
EA_Mio
EA Staff (Retired)
2 months ago
ngl_phil, have you tried checking if Steam still has a CD key stored for you? In the Steam library, right-click the game and select 'Manage' -> 'CD keys'.

This article outlines some next steps if you cannot find the key or get an error using it:

Steam Support :: Steam-Issued Activation Keys
holger1405
Hero+
2 months ago
ngl_phil

Try to remove the local Mass Effect license folder

Close EA app and Steam completely. (not just minimized in the tray.)

Press Windows key + R to open the Run dialog box..

Enter or copy and paste: "%ProgramData%\Electronic Arts\EA Services" (Without the quotes) > hit ENTER.

Delete the "License" folder.

Test.
ngl_phil
Seasoned Novice
2 months ago
It didn't work; I was unable to find it after using the method
ngl_phil
Seasoned Novice
2 months ago
I attempted that as well and was met with this:
ngl_phil
Seasoned Novice
2 months ago
UPDATE!! It's working now!! I uninstalled the EA app at some point (I think by accident) and changed the launch on the Steam app. A long time ago I tried a controller layout tool and that possibly messed things up. So far all good now. Big thanks to EA_Mio and holger1405 for reaching out in such a timely manner. You both are amazing!!! Take care and see y'all in the fight for the galaxy! :D
EA_Mio
EA Staff (Retired)
1 month ago
ngl_phil, I am so happy to hear this! Thanks for your kind words and for sharing your journey to a solution here (and it was a bit of a journey). This could very well help another player running into the same thing in the future👍
cea1638bd33a3709
New Novice
9 days ago
Hello everybody. I have the same problem just like you. I bought the game 3 days ago on steam, and i spent a lot of time try to launch it. This is my first EA game, so i dont know what to do. I tried everything. Reinstall the game and ea app again, delet licence file, and nothing worked. So i ended up in this forum and i saw your post. What did you do on steam when you changed the launch? Maybe this is my problem too. I hope you guys can help me too. :)