redeem/purchase online pass [edit: partially fixed but as following causing problems with From Ashes DLC]

I'm not diminishing validity of Your proposed solution. You've been very helpful and Your suggestion got me at least the Multi unblocked. It's kind of annoying though since nothing happened since the escalation (I had brief chat with another consultant that promised to remind of me to that other guys and mention I came by again but that was my initiative not theirs) and I'm still waiting for permanent and full solution. I guess the only way is to pester them non-stop, otherwise they just forget about you.

Hey Ursula

I would but the From Ashes issue is aftermath of solution applied by EA team to fix the redeem/purchase online pass. I checked "My games/Your registered game content" on BSN and as I mentioned earlier I now have two online passess. Apparently one of the Advisors fixed my problem by adding the second. The only problem is that this is a pass for regular game and my copy is N7 Digital Deluxe/pre-ordered which also allowed for this particular DLC to authorise. My guess is that I'm able to play Multi thanks to that regular pass but it kinda messess with this one DLC. I also think that this particular problem might be reproduced for other recipients of the original problem followed by not 100% complete fix. Change of the topic name would help but I'm not sure if it is possible.

Best Regards,

Chris/KoJotP

Edit: As of now I still have two online passes - but now one is regular and the other somehow became Collector's Edition, both are wrong for the game I own which is N7 Digital Deluxe Edition, thankfully regular at least allows me to access Multi. I appreciate efforts but I would love the problem finally fixed, properly.