I fixed it on my PC. I deleted the Mass Effect 3 licence in the ProgramData>Electronic arts>EA Services>license folder. Then it loaded and put a new license in the folder.
I was told to post here after chatting with tech support--returning to play Mass Effect 3 after a few months away, upon starting I got a "We Could Not Activate Mass Effect 3 on this Computer using the Origin Account you provided", please enter the Product Key notice. When I try to do so, it inaccurately says I'm offline.
I didn't change anything on my end, so I'm assuming this is an EA app error. This Mass Effect 3 was an original disc 2012 purchase, though it's been downloaded since. I've searched and found the suggestion about deleting the License folder, but even with view hidden items on all I have under Electronic Arts is EA Desktop and no License folder to be found anywhere. I've also cleared the cache and reinstalled both the game and the EA app but still get the same problem.
The only other thing I can think of is that might be related is that I keep getting a notice in my EA library that games have been removed, though everything looks the same--it says quest_item was removed 11/6/23 for an unlisted reason.
Any suggestions?
Community Manager@ensignkt merged your thread with a larger thread that is being tracked right now.
Looking over the thread again I was able to find and delete the License file not under EA Games in Program Files where I'd been looking, but under ProgramData (which needed View Hidden Items to see). Now the game is starting. Thanks all.
Community Manager
@ensignkt wrote:
Looking over the thread again I was able to find and delete the License file not under EA Games in Program Files where I'd been looking, but under ProgramData (which needed View Hidden Items to see). Now the game is starting. Thanks all.
Awesome. I am glad to hear that the game is now launching for you!
Is there any word on this? I'm still attempting to launch the game periodically after deleting the corrupt license but no success. I'm not trying to be difficult, I just hope that there is some understanding as to why I would be frustrated with all of this. I have been affected by this for over two months, and this "under investigation" jargon is the same thing that customer service gave people with this error as far back as June of last year from what I can find from others online where troubleshooting didn't help. I really do hope something is being done, and people affected by this that can't resolve it via normal troubleshooting can get an actual solution. I'm starting to fear that this is being swept under the rug since it's an old game, and I may never be able to access this again. Thank you.
