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ElectricLion355's avatar
ElectricLion355
4 years ago
Solved

Save Data Error - Mass Effect Andromeda on EA Play PC

Hi all, first time posting on this forum and all new to EA Play.  I recently downloaded Mass Effect Andromeda using the EA desktop as part of the EA Play membership and was playing every couple days...
  • holger1405's avatar
    holger1405
    4 years ago
    @ElectricLion355 wrote:

    Right thanks for the compatibility mode tip.

    Did it worked?

sweetpoison0011's avatar
sweetpoison0011
Seasoned Ace
4 years ago
@ElectricLion355 The only scenario in your case is that you didn't have cloud save active and something went wrong with local save location. Same could happen if you have cloud save active but manually delete your saves from game menu.
You can test by installing Origin client and try to launch the game from Origin instead of EA Play.
You can check if the saves are in the right place in your HDD: press WIN+E, select documents and inside that folder you should have one called "BioWare" with child folder "Mass Effect Andromeda". Inside of last folder you can find your saves and screenshots.
https://i.ibb.co/x6ftCLp/Clipboard02.jpg
Also, make sure in Origin and in EA play you have active cloud storage for saves.
holger1405's avatar
holger1405
Hero+
4 years ago

@sweetpoison0011 

You can't use Origin if you have a EA Play subscription, and EA Desktop does not have a cloud save function yet.

@ElectricLion355 

What does it say about the "Deluxe Edition Pack" if you click the three dots in the Mass Effect Andromeda tile > Manage Add-Ons, in your My Collections page inside EA Desktop. 

Did you ever owned a different edition of the game?

  • ElectricLion355's avatar
    ElectricLion355
    4 years ago
    @holger1405

    It says I've got the Deep Space Pack and Deluxe Edition content add-ons installed. I've never owned a different edition of the game.
    • holger1405's avatar
      holger1405
      Hero+
      4 years ago

      @ElectricLion355 

      I might have misread your first message, do you have EA Play over a MS Game Pass?

      If not it is indeed possible to use Origin instead of EA Desktop like @sweetpoison0011  said and I would recommand it as well.
      Try to repair the game inside Origin.

      (Origin > Game Library > right click MELE > Repair)


      I however don't think this is a save game problem, it looks like that the version of the game you have is not longer recognised, respectively that the Deep Space Pack is not detected correctly.

      You also can try to set the "MassEffectAndromeds.exe" to a Windows 8 compatibility mode.

      • ElectricLion355's avatar
        ElectricLion355
        4 years ago
        @holger1405

        Right thanks for the compatibility mode tip. Yeah I've got EA Play as a bundle with Xbox Game Pass, so I don't have Origin

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