I play ME2 and ME3 on Xbox 360 and have similar issues on occaision. However, given time... and an alt. profile to triple check everything the problem usually sorts itself out. However it always returns. In the short run I try and fix it by old fashioned cache clears and even game wipes, I know reloading every piece of ME3 can be like getting a tooth removed especially if you install the discs. If you're on the 360 like me, thoroughly check for any associated data that may be corrupt. Sometimes and I don't know why, my avatar items become corrupted(earned from ME3) and mess with the whole picture. Take into account that EA has been transitioning into using Origin more and that could effect things. By the way and this is just my opinion, stay away from "the cloud" I've had nothing but trouble with it. Especially with the Mass Effect games. For anything further I really think this needs the attention of an admin.