Forum Discussion
Hey 🙂 It was PC, I had mods on, repaired the game, removed the mods after and repaired the game again but nothing worked. Later on today I got in touch with EA helpdesk chat and they sent the following instructions:
Please refer these steps and clear origin cache files. Please log out from origin and Delete the following folders: All the files and folders in the Origin folder, except for LocalContent - Found in C:\ProgramData\Origin\LocalContent All files and folders found in C:\Users\%USERNAME%\AppData\Roaming\Origin All files and folders found in C:\Users\%USERNAME%\AppData\Local\Origin
2 - Refer this link and run a cleaner. https://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/.
3 - Refer this link and reset your internet settings. https://support.microsoft.com/en-in/kb/923737
4 - Please check Antivirus/Firewall Conflicts with Origin https://help.ea.com/en/article/how-can-my-anti-virus-software-interfere-with-a-game-installation/
5 - refer this link and reset your host files. https://support.microsoft.com/en-in/kb/972034
I did all the steps (googled the internet reset as the link did not work for me) except for the antivirus/firewall part.
I am not sure where the issue was originally but in the end the above steps fixed the problem. When I reloaded the old save game before the gravity well it worked without issue. When I reloaded the save game after the gravity well issue when I was set back to the slums after the eternal fall, the sky was still black and the environment bright, however when I went back to the vault and completed the quest, came out and everything was perfect in the game 🙂
Hope that this will help others as well 🙂
Thank you so much. Don't know yet if it works. Wil try it when I get back from work. If it does work it means that I can play the game. If not well it will be a full stop for Andromeda.